Delivering Customer Excellence When Systems Fail

When incidents occur, customer support and service teams are often your organization’s first line responders. However, lack of visibility into incident status and access to backend systems can leave them feeling stressed and overwhelmed – and to customers feeling frustrated. How can you ensure collaboration between customer-facing and backend teams in those critical moments where the customer experience is broken?

This ebook explores how to transition your organization from a reactive to a proactive state, improve customer satisfaction, and increase team morale while driving significant business value. Discover tips to tackle customer issues collectively, improve resolution times, and maintain customer happiness, including:

• 5 lessons from DevOps that customer service teams can use right now
• 5 questions to ask to get your entire organization aligned and working together
• An executive's perspective from PagerDuty’s Chief Customer Officer, with specific tips for organizational leaders

Download this complimentary ebook to understand the business value of exceptional customer experiences and how proactive incident management can safeguard your organization against the risks and costs of outages.