Unexpected disruptions can bring your business to a standstill—but they don’t have to. An incident management workflow acts as a game plan for turning chaos…
IT and SRE teams must respond to incidents quickly. But resolving incidents manually is time-consuming and inefficient. Event-driven automation helps teams automate incident response to…
What is MTBF? Mean Time Between Failures (MTBF) is a metric that helps teams quantify system reliability and predict failure rate. MTBF measures the amount…
Cybersecurity threats are not a matter of if but when. The speed and precision with which organizations respond to incidents can make the difference between…
While incidents and outages are a reality in the tech world, they also present valuable opportunities for growth and improvement and continue to be a…
The average security operations (SecOps) receives 4,484 daily alerts. This flood of notifications can quickly lead to alert fatigue—when desensitization increases the risk of overlooking…
| In Uncategorized
86% Believe Companies Are Not Focused Enough on Service Disruptions, Too Much on Security In today’s digitally connected world, IT outages are at best an…
As businesses expand, their digital infrastructure grows more complex, making efficient management challenging while also maintaining high customer expectations. Relying on manual processes, often managed…
What is MTTA? Mean Time to Acknowledge (MTTA) is a critical metric in incident management that measures the average time it takes for a team…
What is SecOps? SecOps, short for Security Operations, is a collaborative methodology that integrates security and operations teams to enhance an organization’s security posture. By…
Across industries globally, efficiency has bubbled up as a top need for organizations to save money, boost productivity, and grow revenue while improving customer experience….
| In Uncategorized
90% of IT leaders reported that outages or disruption have reduced customer trust in their organization Digital incidents are on the rise, lasting longer and…
| In Operations Cloud, Reliability
Operational resilience is an organization’s ability to predict, respond to, and prevent unplanned work to drive reliable customer experiences and protect revenue-at-risk. Resilience is measured…
As Artificial Intelligence (AI) and automation become commonplace in the modern enterprise, it’s key for IT professionals at all levels to understand the terms used…
Achieving and sustaining operational excellence is a cornerstone for any organization, as it unlocks the key to long-term growth: the ability to deliver reliable and…
Fortune 1,000 Technology Executives Maintain a Distrust of GenAI – Security Risks & Ethics Keep them Up At Night Survey: 98%* Paused GenAI to Establish…
ServiceOps is a people-centric, technology-enabled approach to frictionless collaboration between IT service (ITSM) and IT operations teams for more effective incident management. By leveraging the…
| In DevOps
In the world of software development and IT operations, two prominent methodologies have emerged: SRE (Site Reliability Engineering) and DevOps. These methodologies play a pivotal…
