Artificial intelligence has evolved beyond chatbots and content generation—welcome to the era of agentic AI. Unlike traditional AI models, which respond to prompts and human…
Artificial intelligence (AI) is everywhere, powering recommendations, answering emails, and even predicting IT incidents before they happen. AI technology is in phones, smart home devices,…
What is FinOps? Financial Operations (FinOps) offers a strategic approach to reducing waste, improving collaboration, and driving operational efficiency. FinOps is a mindset that empowers…
Operational excellence is more than a buzzword—it’s a framework for achieving efficiency, consistency, and continuous improvement in business operations. Companies looking to streamline processes and deliver…
Operational risks are inevitable, but they don’t have to disrupt your business. An operational risk management framework (ORMF) empowers organizations to take a proactive approach…
While much of the focus in customer experience (CX) is on customer-facing elements like friendly service or engaging interfaces, behind-the-scenes metrics are equally crucial. These…
Every project comes with its own set of challenges, successes, and unexpected twists. But once the dust settles, the real value lies in pausing to…
Unexpected disruptions can bring your business to a standstill—but they don’t have to. An incident management workflow acts as a game plan for turning chaos…
IT and SRE teams must respond to incidents quickly. But resolving incidents manually is time-consuming and inefficient. Event-driven automation helps teams automate incident response to…
What is MTBF? Mean Time Between Failures (MTBF) is a metric that helps teams quantify system reliability and predict failure rate. MTBF measures the amount…
Cybersecurity threats are not a matter of if but when. The speed and precision with which organizations respond to incidents can make the difference between…
While incidents and outages are a reality in the tech world, they also present valuable opportunities for growth and improvement and continue to be a…
The average security operations (SecOps) receives 4,484 daily alerts. This flood of notifications can quickly lead to alert fatigue—when desensitization increases the risk of overlooking…
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86% Believe Companies Are Not Focused Enough on Service Disruptions, Too Much on Security In today’s digitally connected world, IT outages are at best an…
As businesses expand, their digital infrastructure grows more complex, making efficient management challenging while also maintaining high customer expectations. Relying on manual processes, often managed…
What is MTTA? Mean Time to Acknowledge (MTTA) is a critical metric in incident management that measures the average time it takes for a team…
What is SecOps? SecOps, short for Security Operations, is a collaborative methodology that integrates security and operations teams to enhance an organization’s security posture. By…
Across industries globally, efficiency has bubbled up as a top need for organizations to save money, boost productivity, and grow revenue while improving customer experience….
