As businesses expand, their digital infrastructure grows more complex, making efficient management challenging while also maintaining high customer expectations. Relying on manual processes, often managed…
What is MTTA? Mean Time to Acknowledge (MTTA) is a critical metric in incident management that measures the average time it takes for a team…
What is SecOps? SecOps, short for Security Operations, is a collaborative methodology that integrates security and operations teams to enhance an organization’s security posture. By…
Across industries globally, efficiency has bubbled up as a top need for organizations to save money, boost productivity, and grow revenue while improving customer experience….
| In Uncategorized
90% of IT leaders reported that outages or disruption have reduced customer trust in their organization Digital incidents are on the rise, lasting longer and…
| In Operations Cloud, Reliability
Operational resilience is an organization’s ability to predict, respond to, and prevent unplanned work to drive reliable customer experiences and protect revenue-at-risk. Resilience is measured…
As Artificial Intelligence (AI) and automation become commonplace in the modern enterprise, it’s key for IT professionals at all levels to understand the terms used…
Achieving and sustaining operational excellence is a cornerstone for any organization, as it unlocks the key to long-term growth: the ability to deliver reliable and…
Fortune 1,000 Technology Executives Maintain a Distrust of GenAI – Security Risks & Ethics Keep them Up At Night Survey: 98%* Paused GenAI to Establish…
ServiceOps is a people-centric, technology-enabled approach to frictionless collaboration between IT service (ITSM) and IT operations teams for more effective incident management. By leveraging the…
| In DevOps
In the world of software development and IT operations, two prominent methodologies have emerged: SRE (Site Reliability Engineering) and DevOps. These methodologies play a pivotal…
| In DevOps
In the ever-evolving world of software development, companies face the constant challenge of choosing the right architectural approach for their applications. Among the most debated…
| In DevOps
Every business is now a digital business, regardless of the industry it serves. This means companies need to work harder and faster to ensure constant…
| In AIOps
AIOps, or Artificial Intelligence for IT Operations, is a transformative approach that combines artificial intelligence and machine learning with traditional IT operations management. It leverages…
| In AIOps
AIOps, or Artificial Intelligence for IT Operations, is a transformative approach that combines artificial intelligence and machine learning with traditional IT operations to enhance efficiency,…
| In Downtime, Monitoring
The rise of Software as a Service (SaaS) as an operating model where software is centrally hosted and licensed on a subscription basis has fundamentally…
Incident Response Automation is the practice of using rule-based logic and/or machine learning to streamline the incident response process. Teams may use it to automate…
Things break. It’s a fact of life and of building and maintaining technology systems. And when things do break, organizations need an incident response process…
