PagerDuty exclusive interview: Carlos Casanova is a Forrester Principal Analyst who focuses his research on topics that are top of mind for technology architecture and delivery (TAD) professionals. His research coverage includes artificial intelligence for IT operations (AIOps), digital experience monitoring (DEM), application performance monitoring (APM), infrastructure monitoring, and cloud monitoring. It also involves logging, event alert, and incident management.
PagerDuty recently hosted a webinar in which Carlos Casanova was a guest speaker. In our following Q&A, he answers some of the biggest questions about the different approaches to AIOps and how I&O leaders can develop the right AIOps perspective to drive successful change within their organizations.
In this Q&A, you’ll learn:
- What makes PagerDuty’s process-centric solution compelling
- What product capabilities are most important for AIOps use cases
- How to start measuring AIOps success, and more
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI