Applying automation to the triage and diagnostic phase of incident response can be a big time-saver for first responders, especially when these types of investigative actions happen perpetually. However, understanding what components to connect to automation and why can be the difference-maker in keeping your systems healthy and your customers happy.
Watch this session to learn how to:
- Operate faster by enabling the delegation of self-service automation and automated diagnostics
- Reduce the number of escalations to specialists, saving time, money, and potential burnout
- Automate out the manual tasks that bog down productivity and increase toil
- Optimize resolution times by automating known resolutions
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI