This session features Natalie Fair, Regional Lead APJ at PagerDuty, in conversation with Ben Gracewood, Chief Experience Officer at Westpac NZ. They explore what it means to deliver a perfect customer experience in today’s digital-default world and the role digital operations plays in delivering that experience. Originally presented at PagerDuty’s 2021 Summit Conference.
Speakers
Ben Gracewood
Chief Experience Officer
Westpac
Natalie Fair
Regional Lead, APJ
PagerDuty
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI