Once upon a time, there was a glass wall separating the ops room and the server room. When an incident happened, everyone gathered together to troubleshoot and reach a resolution. But that was then – in the pre-cloud era. Now, when an incident happens in the cloud era, teams need to collaborate remotely to resolve problems on services that are no longer hosted on-premises. This requires a different approach.
A major part of this approach is making incident response better for humans on-call. There are two major ingredients to this: Automation and communication. When humans don’t need to be involved, leverage automation to ease the on-call burden. When humans do need to be involved, ensure that communication flows smoothly between responders and stakeholders, even if you’re separated by time zones and continents rather than a glass wall.
In this webinar, you’ll learn:
- How the new cloud era is changing incident response needs
- How to make incident response processes easier for humans in high-stress moments
- What PagerDuty’s incident response process looks like and our latest operational learnings
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI