Running an on-call operation can be frustrating especially when on-call staff are solving human-called incidents. In many cases, the on-call staff take the incident and call different teams across the business to find the right help. More so, after all that searching to find the right team, the right expert may not be on call or no replacement was found, leaving the incident stuck and unresolved.
PagerDuty Live Call Routing transforms on-call operations by ensuring a reported incident is routed and escalated to the right individual or team(s) for immediate resolution with 24/7 coverage. One of our customers had noticed when pairing PagerDuty Incident Response with Live Call Routing it led to a 30% reduction in MTTA/MTTR.
Join this talk to learn:
- What is Live Call Routing? And explore the live call routing workflow and why it works
- How to setup Live Call Routing with no code required
- Customer use cases from small to large companies who are using Live Call Routing to drive down response time and improve the overall customer experience
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI