Mitigating Outage Impacts: Continuous Improvement in Incident Management

GigaOm CTO shares tips to prepare for the unexpected and how to achieve operational excellence.

The importance of robust incident management has never been more apparent. Join Davis Godbout, Principal Product Manager at PagerDuty, and Howard Holton, CTO at GigaOm, as they share invaluable insights on preparing for unexpected disruptions and enhancing operational resilience.

What you’ll:

• Learn how to find calm during operational disruption: See how easily a broken process can be fixed with a new approach to incident management.
• See continuous improvement in action: Understand how adopting a culture of continuous improvement can transform your incident management processes, enhance your ITSM, and drive your business towards profitability.
• Discover how automation and proactive strategies in incident management can reduce resolution times, mitigate customer risks, and improve the quality of life for your teams.