Hudson’s Bay Company (HBC) is a Canadian retail business group and they have embraced PagerDuty to achieve their business goals and success metrics. Marcelo LaRosa has joined HBC recently and has made an impactful change in driving the value of using PagerDuty as the source of truth for incident response to reduce MTTA, MTTR, and incidents. In this session he’ll share how they have improved productivity and employee satisfaction by managing what they measure.
Speakers
Marcelo LaRosa
Director, Platform Visibility and Monitoring
Hudson’s Bay Company (HBC)
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI