In today’s digital-first world, customers demand uninterrupted, real-time service at the push of a button. But, with employees working remotely and support inquiries rising by 16% in the past year, it’s harder to provide the same level of service and meet customer expectations.
To ensure your team can respond and resolve issues rapidly, it’s becoming increasingly important to shift from reactive to proactive customer service. You need to seamlessly connect your data, teams, and solutions so you can effectively collaborate and communicate across your organization.
With PagerDuty and Zendesk you can track incoming support requests from your customers and employees, get all the context on the issue, and use bidirectional workflows to connect your teams so they can solve the issues in real-time.
Join Andrew Stutz, Product Manager at PagerDuty, and Abhi Basu, Director of Product Marketing at Zendesk as they discuss the key challenges customer service and technical teams have when delivering fast and responsive support at scale. Learn how PagerDuty and Zendesk help businesses provide better service at scale by:
- Breaking down the walls between support, engineering, and IT for better collaboration and communication
- Empowering service agents to own customer issues end-to-end and act as “incident commanders” in managing and mobilizing a response
- Integrating PagerDuty and Zendesk with bidirectional workflows, automated systems, and escalation policies that help deliver great support at scale
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI