Customer impacting incidents increased by 41% - take two and a half hours to resolve and cost almost $23 million per year

This whitepaper provides critical insights into the current state of incident response automation in Australia, highlighting the increasing frequency and cost of digital incidents. Here are some standout statistics and key points from the report:

• 41% Increase in Customer-Impacting Incidents: These incidents now take an average of 2.5 hours to resolve and cost nearly $23 million per year.
• 71% of Australian IT Leaders: Report that outages or disruptions have reduced customer trust in their organisations.
• Cost of Downtime: IT leaders estimate the true cost of downtime to be $7,011 per minute, with the average resolution time being 148 minutes, leading to a potential cost of $1,036,327 per incident.
• Automation Gaps: More than 70% of IT leaders report that critical tasks like remediation, mobilising responders, and internal communications are not yet fully automated.
• Barriers to Automation: Include lack of alignment across IT (24%), budget constraints (22%), and insufficient talent/expertise (16%).