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“Existing workload automation strategies are unable to cope with the expansion in complexity of workload types, volumes and locations driven by evolving business demand, as per Gartner. Digital business is slowed without collaboration and automation inside and outside of IT, leading to siloes of capabilities across business and IT teams.Cost optimization is an evolving challenge, driven by technical debt and requirements to demonstrate business value of investments.”

The lack of collaboration and automation both within and beyond IT departments creates isolated capabilities across business and IT teams, hindering the pace of digital business. Additionally, as technical debt accumulates and the need to showcase the value of investments grows, cost optimization becomes an ongoing challenge.

By embracing these key findings in a recent Market Guide published by Gartner®, we believe businesses can streamline their operations and enhance efficiency in the face of expanding complexities. Let’s take a brief look at our understanding of the key findings from Gartner Market Guide for Service Orchestration and Automation Platform.

Workload Automation Challenges

Businesses face a myriad of challenges when it comes to managing workloads effectively. “According to Gartner, existing workload strategies are unable to cope with the expansion in complexity of workload types, volumes, and locations driven by evolving business demands.” Automation strategies that once sufficed are no longer equipped to handle the expanding complexities driven by evolving business demands.

To address these challenges, organizations need to adopt intelligent automation solutions that can adapt to changing requirements. Intelligent workload automation leverages technologies such as artificial intelligence (AI) and machine learning (ML) to dynamically allocate resources, optimize scheduling, and automate repetitive tasks.

Collaboration and Automation: Breaking Silos

According to Gartner, digital business is slowed without collaboration and automation inside and outside of IT, leading to siloes of capabilities across business and IT teams. The lack of collaboration and automation between these teams can significantly hinder digital business initiatives. Silos create barriers, slowing down decision-making processes and impeding the flow of information and ideas.

To overcome these challenges, organizations must foster a culture of collaboration and implement automation solutions that span across business and IT functions. By integrating workflows and sharing information seamlessly, teams can work together in harmony, driving innovation and accelerating digital initiatives. Collaborative automation tools, such as workflow management platforms and project management software, can facilitate effective communication, collaboration, and information sharing, leading to faster time-to-market and improved customer satisfaction.

The Evolving Challenge of Cost Optimization

“According to Gartner, cost optimization is an evolving challenge, driven by technical debt and requirements to demonstrate business value of investments.” As digital infrastructures expand, organizations accumulate technical debt—a burden caused by outdated technologies, inefficient processes, and legacy systems. This technical debt not only impedes agility and innovation but also increases operational costs.

To address this challenge, businesses must prioritize cost optimization through strategic investments and ongoing evaluation of their technology portfolios. Embracing cloud-based solutions, leveraging automation, and adopting agile practices can help organizations reduce technical debt and achieve greater cost efficiency.

Additionally, organizations should establish clear metrics and processes to measure and demonstrate the business value of technology investments, enabling informed decision-making and resource allocation.

Conclusion

We believe the key findings from the report underscore the need for organizations to stay agile, adaptive, and innovative in their approach to workload management, ensuring they can effectively meet evolving business demands and drive sustainable growth in the ever-changing digital landscape.

“According to Gartner, it is recommended to drive collaboration across business and IT teams by democratizing access to automated capabilities through feedback-driven self-service automation solutions.

Unlock the business value of orchestrated I&O automation by implementing expanded service orchestration and event-driven workflows to drive agility, innovation and cost optimization efforts.

Meet today and tomorrow’s business demands by service orchestration and automation platforms (SOAPs) delivering the needed agility and efficiency. Embed agility and efficiency into orchestrated IT processes to meet business demands by using SOAPs.”

To learn how PagerDuty can help you on your automation journey, click here.

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Gartner Market Guide for Service Orchestration and Automation Platforms, Chris Sanderson, Daniel Betts, Hassan Ennaciri, 23 January 2023.

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