May is Mental Health Awareness Month. If you’re an engineer and you’re reading this, you know the on-call drill. 3 a.m. pages. The manual scramble....
4 min read
As patterns for effective Agentic AI adoption become clearer, success will rely on an engineer’s ability to shift from “writing code” to “writing specifications”. From...
5 min read
Where do your teams go during a critical incident? For distributed teams, that war room is a channel in Slack or Microsoft Teams. The question...
3 min read
It’s 2 a.m. An alert fires. You acknowledge it, pull up the monitoring dashboard, and immediately hit a wall: Which team owns this? What services...
6 min read
Here’s the truth: you can’t compare tools that are solving fundamentally different problems. incident.io is still playing the break-fix game. Their homepage claim (“move fast...
7 min read
The holidays amplify an inherent risk to businesses: lighter staffing, heavier traffic, and zero appetite for surprises. In addition to locking in your coverage crew...
5 min read
Modern operations happen in Slack, where teams spend their days collaborating, troubleshooting, and resolving incidents. And while many incident management tools offer Slack-friendly experiences, they...
5 min read
The Model Context Protocol (MCP) is quickly becoming the de facto standard for connecting tools to AI agents. Often described as the “USB-C for AI,”...
5 min read
On August 28, just before the long Labor Day weekend in the United States, PagerDuty experienced a service disruption in our U.S. service region. If...
4 min read
At PagerDuty, mentorship is more than a program — it’s a way we invest in our people, build community, and empower growth across the organization....
3 min read
When a system goes down, the impact isn’t just technical. It’s the people in the center of it who adapt, improvise, apply their judgment, and...
6 min read
The cautious optimism business leaders held towards AI agents has evolved into more widespread enthusiasm. In our last survey from April 2025, just over half...
6 min read
Modern development tools, CI/CD infrastructure, and AI have accelerated the pace at which companies release software. This speed supports innovation, but it also increases complexity...
7 min read
In my travels, I constantly hear about plans that promise to “unlock the full power of AI” down the road. The usual advice is to...
9 min read
Every week, we hear about new AI breakthroughs. AI models write code, create videos, or analyze data in ways we couldn’t imagine just months ago. ...
8 min read
Every minute of downtime costs money. Every manual handoff adds risk. And every incident without a standardized fix becomes an opportunity for inconsistency, delay, and...
6 min read
One year ago, as AI agents started to make waves, a handful of us at PagerDuty began investigating how they might reshape the way we...
8 min read
Operations has always been a headcount game. More systems mean more people, with human judgment as the irreplaceable element at the end of every alert...
6 min read