This post was originally published on the Jeli blog. Jeli was acquired by PagerDuty in 2023 and we’re reposting it here to bring their thought leadership to our community.

Resilience isn’t something you have, it’s something you do. No matter how sophisticated or automated your software systems get, your technology can only handle the problems it was designed to handle. Resilience – the ability to maintain success in the face of both expected and unexpected situations – comes from people. Learning Center helps you better understand the human aspects of your system so you can support people and foster resilience.

Actionable insight, out of the box

Learning Center provides insight to help you support your colleagues, know where to direct attention, and proactively address issues before things go wrong. We provide answers to questions like:

• Which on-call engineers are overburdened and at risk of burnout? What services are at risk because of this?
• Which areas have had increased turnover, leaving critical systems unsupported?
• Where are knowledge silos and single points of failure for support?
• Which services don’t have on-call support?
• Who is frequently called into incidents while not on-call?
• If an engineer leaves the organization, which services were they supporting and how may this impact staffing decisions?

Jeli ingests and correlates data from sources such as Slack, Jira, Zoom and HR systems to equip you with these data automatically.

Visualizing data in the Learning Center

Filtering Data

All visualizations in the Learning Center can be filtered by technology, service and time frame.

Explore Distributions

What is the distribution of incidents by day and time? Which services have incidents occurring outside of work hours?

Explore People Data

Who is most frequently involved in incidents? For which services? Are they responding during the day or after hours? Are they being pulled in for support while not on-call? What is the distribution of tenure for a particular service?

Individual Insights

Which services do your engineers support? What on-call pressures are they under and what is the work-life balance for support?

Get started with Learning Center

If you’re excited to begin learning from incidents, learn more in our Knowledge Base article.