As the situation surrounding the novel coronavirus (COVID-19) continues to evolve, I want to take a moment to share some important updates with the PagerDuty community. Like many other SaaS companies, we’ve been watching and assessing the situation very carefully in order to take the right measures to care for our employees and their families while also delivering great service for our customers and users, as well as ensuring the continuity of our business.

People First

We take the health of the community very seriously and are following the advice of medical experts and local authorities regarding steps we can take to help reduce the spread of the virus, like social distancing. Our team is now working from home, and this policy will continue through March 27, 2020. We’ve also asked our employees to replace travel with virtual meetings during this time.

Like many of our peers, we believe it’s our civic duty to play a role in reducing the spread of COVID-19 and precautions like these are in the best interest of our employees and their families, our customers, partners, and the wider community.

Maintaining Our Commitment to Customers

Every day, teams rely on us to help them rapidly resolve real-time, business-critical work. Our business continuity plans are designed to ensure that we are there in the moments that matter to our users, regardless of what’s happening in the world around us

Agility and collaboration are at the heart of how all Dutonians work, and the COVID-19 situation does not diminish this. Across the business, we use our own platform to ensure that we can immediately act on any evolving situation and keep our stakeholders informed. We are making every effort to ensure that COVID-19 does not disrupt our ability to meet our commitments to our users, partners, and all others who depend on us. In fact, we see opportunities that come with a remote work force.

Sharing Best Practices

From our earliest roots in the developer community, we’ve been all about shared learnings and best practices, so in the spirit of collaboration here are a few resources that I hope will be helpful as you think about how your team can respond to the evolving COVID-19 situation.

• How to create virtual offsites for distributed teams. Read how our teams have hosted successful virtual offsites.
• Remote tricks and tips. Our remote Dutonians share how they help us ensure an inclusive culture as a distributed company.
• What does best practice incident response look like? A guide on how to handle incidents in your business.

During this challenging period, I hope everyone takes time to prioritize their health and the well being of others. If we can help you in any way, please let us know.