At AWS re:Invent 2024, PagerDuty is strengthening its long-standing partnership with Amazon Web Services (AWS). Together, we’re launching new AI and automation tools to enhance operational efficiency and help teams deliver superior customer experiences. With a plugin for Amazon Q, and integrations with Amazon Bedrock and Amazon Bedrock Guardrails, PagerDuty Advance is redefining what it means to respond to incidents faster and smarter.

Through AI-powered incident detection, diagnosis, and resolution, PagerDuty and AWS are building more resilient cloud systems that sustain highly available and reliable services and protect customer experiences, no matter what.

Machine-speed incident response with PagerDuty Advance and AWS Bedrock
PagerDuty Advance, powered by AWS Bedrock’s Generative AI (GenAI) models, is redefining incident response. Essential context can be served up proactively to responders during incidents, cutting through noise and delivering critical details when they matter most, without endless manual queries.

Incidents are inevitable–in fact, they are increasing 43% year over year, at an average cost of nearly $800,000 per incident. PagerDuty Advance helps tackle these challenges and can deliver significant cost savings. In interviews with PagerDuty Advance early access adopters, customers indicated that they saved up to 30 minutes per incident, which could lead to savings of hundreds of thousands of dollars per incident, factoring incident impact and staffing costs. It’s a powerful solution for businesses that need nimble and efficient operations to accelerate innovation and keep a competitive edge. 

Enriched insights with the PagerDuty plugin integration with Amazon Q Business
Today, operations leaders are challenged to efficiently manage and make sense of the ever-increasing complexity of their tech stacks while still delivering seamless customer experiences.

PagerDuty is the first incident management platform to integrate with Amazon Q Business, which provides a streamlined way to retrieve incident data from within the tools connected to the Amazon Q Business UI. Response teams no longer need to hop between tools. When responders spend less time chasing information, they can minimize downtime, reduce the cost of operational failure, and keep focusing on innovation.

These updates are a big step toward breaking down data silos, a critical barrier to digital transformation. With data accessible across applications, PagerDuty Advance with Amazon Q gives responders the insights they need to quickly resolve incidents and protect revenue.

Ensuring AI accuracy and security with Amazon Bedrock Guardrails
While GenAI and automation can reduce operating costs with higher productivity and minimizing complexity across tools and processes, accuracy is key to protect customer trust and, ultimately, the bottom line.

The integration of PagerDuty Advance with Amazon Bedrock Guardrails helps implement responsible AI standards, further ensuring that responses are helpful, relevant and accurate, to maintain the integrity responders need for reliable incident management. Amazon Bedrock Guardrails offers protection against hallucinations and harmful content, helping companies avoid costly mistakes and stay compliant with AI governance standards.

Latest PagerDuty Advance innovations boosting team efficiency
Beyond this partnership with AWS, PagerDuty Advance is constantly evolving to help customers save time and cost on real-time operations work. Recent enhancements include:

• PagerDuty’s powerful generative AI capabilities now extend to Microsoft Teams to help customers respond smarter and faster with AI-powered contextual support directly from where they work.
• The PagerDuty Advance Assistant can answer general questions about PagerDuty setup and features based on Knowledge Base information, supporting team and operational efficiency beyond unplanned work.
• The new PagerDuty Advance dashboard in the Analytics console offers clear visibility into operational enhancements supported by GenAI, including MTTA/MTTR improvements and time saved, empowering teams to drive efficiency and reduce operational costs with data-driven decision making.

PagerDuty’s commitment to operational resilience
Operational resilience isn’t just a buzzword—it’s an essential part of a company’s strategy to stay competitive and responsive. Since 2013, PagerDuty and AWS have partnered to empower organizations to handle incidents with agility and reliability. With AI at the forefront, companies can now anticipate, manage, and learn from incidents in ways that minimize impact and save time. By automating routine tasks and surfacing critical insights with GenAI, teams can focus on what drives innovation while ensuring customers experience reliable and resilient services.

Together, PagerDuty and AWS are setting a new standard for AI-driven operations, building a more automated, connected, and resilient future. Learn more.