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Customer Service, Customer Support

Enhance Your Customer Service with PagerDuty for ServiceNow CSM

In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs)...

Hadijah Creary

3 min read

Best Practices & Insights, Customer Support, ITOps, Product

Top tips to make Round Robin Scheduling successful for your team

You may have heard of Round Robin Scheduling before and thought to yourself, is this right for my team? Understanding how Round Robin Scheduling can...

Hannah Culver

6 min read

Best Practices, customer support, ITOps, product

Customer Service, Customer Support

Customer Experience: The Good, the Bad, and the Ugly

This article was previously published by Raconteur. Unmanageable workloads often have a knock-on effect on the customer experience (CX), and businesses can no longer afford...

Steve Barrett

4 min read

chatbot, chatops, customer experience, Customer Service, digital operations

Best Practices & Insights, Customer Support, Use Cases & Solutions

How Customer Success Uses PagerDuty

Like many Customer Success teams, we work closely with Sales to help support our customers. We receive a variety of requests from the Sales organization,...

Kaylin Luecht

6 min read

customer success, customer support, PDSummit17, use cases

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