Digital Transformation

Analyst Reports, Digital Transformation

How PagerDuty Operations Cloud Delivered a 249% Return on Investment by Enhancing Operational Efficiency, Automation, and Resiliency

A Forrester Consulting Total Economic Impact study, commissioned by PagerDuty, reveals that the PagerDuty Operations Cloud delivered a 249% return on investment (ROI) and a...

Dan Anderson

3 min read

Customer Spotlight, Digital Transformation

How Three of the World’s Leading Travel Companies Are Building More Resilient Customer Experiences

The holiday season—or at least the holiday travel booking season—is firmly upon us. For many people, this time of year conjures up associations with family,...

Lisa Duckrow

6 min read

Automation, Digital Transformation, Distributed Systems

Quick! Grab all the evidence: Capturing application state for post-incident forensics.

This is the first in a multi-part blog series. In the next blog, we’ll provide a template job that leverages Kubernetes Ephemeral Containers to capture...

Jake Cohen

5 min read

automated diagnostics, capture environment state

Best Practices & Insights, Digital Transformation

4 Challenges Facing CXOs in A World of Digital Everything

As a busy executive, taking time to attend an event and listen to sessions is a luxury. And yet, I know that many of my...

Dormain Drewitz

7 min read

CIO, digital transformation, executives, tech leaders

DevOps, Digital Transformation, Innovation

Want to accelerate your organization’s digital innovation in 2022? Here’s three ways to do it.

After two years of sky-high spending on cloud and related technologies, 2022 is the crunch point for corporate IT and digital leaders. Investments in technology...

Julian Dunn

5 min read

automation, cloud maturity, culture, devops, digital acceleration, digital transformation, innovation

Automation, Digital Transformation, Incident Management & Response, On-Call Life

New Tech Leader Survey Reveals Why the Time for Real-Time Operations is Now

“Customer obsessed.” “Customer-centric.” “Customer-first.” For CEO’s everywhere, setting and maintaining a coordinated focus on the customer has become a top priority when driving innovation. After...

Vivian Chan

5 min read

AIOps, automation, digital transformation, incident response

Digital Operations, Digital Transformation, Operations Health

ChatOps and Mobile Adoption: The Power of Teams Working Where They Are

The way we socialize, learn, shop, and receive care has changed drastically over the last 18 months. For many of us, perhaps one of the...

Hannah Culver

6 min read

Analyst Reports, Cloud Migration, Digital Transformation, Full Service Ownership

Process binds technology and people in cloud maturity success

This is the final blog in our series focusing on CloudOps maturity, where we’ve been looking at the key findings from a recent IDC study,...

Inga Weizman

5 min read

cloud maturity, cloudops, digital transformation, idc, service ownership

Customers, Digital Transformation

How MBTA modernized incident response to reduce alert fatigue and improve collaboration

Citizens utilize mobile and consumer-facing applications in everyday life, so it’s no surprise that they demand seamless access and high availability of government services online....

PagerDuty

3 min read

digital operations, Event, summit

Analyst Reports, Best Practices & Insights, Cloud Migration, Digital Transformation, Full Service Ownership

How the technology you choose influences CloudOps maturity

As the world becomes increasingly digital-first, it’s more important than ever for organizations to keep services always-on, innovate quickly, and deliver great customer experiences. Uptime...

Inga Weizman

6 min read

cloud maturity, cloudops, digital transformation, full-service ownership, idc

Digital Transformation

Real-time digital operations management puts connected vehicles on the road to success

As technology advances and applications for the Internet of Things (IoT) continue to expand, industrial and manufacturing companies are embedding more digital systems into their...

PagerDuty

5 min read

automation, connected cars, industrial enterprise, industry 5.0, IoT, manufacturing

Culture, Digital Operations, Digital Transformation

What’s the ROI? How Operational Maturity Improves Customer and Team Satisfaction

Are we looking at the new normal now? In the last 18 months, organizations all over the world were compelled to undergo a rapid digital...

Hannah Culver

6 min read

business value, devops, devops culture, operational maturity, ROI

DevOps, Digital Operations, Digital Transformation

Three Key Takeaways from The State of Digital Operations Report 2021

2020 heralded a year of increased complexity and customer demands, which isn’t going away. In this new normal, organizations will still be tasked with keeping...

Hannah Culver

7 min read

burnout, cost of downtime, devops, digital operations, report, state of digital operations

Analyst Reports, Cloud Migration, Culture, Digital Transformation, Full Service Ownership

Evolving in CloudOps Maturity? Investing in People and Teams Pays Off

CloudOps is on the up. This is in part due to the rapid acceleration of the shift to cloud that was caused by the pandemic....

Inga Weizman

5 min read

cloud maturity, cloudops, culture, digital transformation, full-service ownership, idc

Digital Transformation, Financial Services

Digital Transformation in Banking: Transforming Financial Services With Incident Management

Financial services institutions have been facing pressure to modernize their operations for years. But legacy architecture and processes—along with compliance regulations—have made rapid innovation difficult...

Vivian Chan

7 min read

alerting, automation, customer experience, digital transformation, incident response, Security

Customer Service, Digital Transformation

An Interview With PagerDuty’s Chief Customer Officer, Manjula Talreja

The way we live and work has become fully digitalized, and this means consumers now expect flawless digital experiences in real time. When things don’t...

Vivian Chan

4 min read

Customer Service, customer support, digital operations, thought leadership