Modern Enterprise organizations today are managing increasingly complex technology portfolios and pressured to deliver on innovation—all while facing far higher stakes than ever before when...
What does incident management mean for the travel and hospitality industry? There are times when it can mean everything. In this post, we’ll take a...
As we approach the end of 2017, let’s celebrate all our successes, reflect on what we’ve learned, and get ready to make next year better...
We all know how important the customer service experience is. But getting customer service right is hard because it isn’t always easy to anticipate or...
The battle between e-commerce and retail companies is converging as more retailers like Walmart look to augment their brick and mortar presence with an online...
The typical techie will face every challenge with a simple question: “Can I build the solution myself?” And often, the question is valid enough that...
When you hear the words incident management, you may think of IT pros managing backend systems. Customer support teams probably don’t come to mind. But...
The big advantage of configuration management tools like Chef, Puppet, and Ansible is that they turn your data center into “scripted” infrastructure. Instead of wasting...
Guest post. As a freelance developer, inheriting projects is a necessary evil. Almost every project has legacy code that the team is afraid to touch,...
Recently, I was putting together training material for our upcoming track on “Owning Incident Response” at PagerDuty University, and I listened to the recordings of incident...
Dynamic Notifications are now out in the wild! With our launch today, we give PagerDuty users the power to dynamically adjust how they are notified...
Being on-call is already a demanding and sometimes very unforgiving responsibility. If you are working in a regulated industry, however, the demands that incident management...
6 min read
In recent years, it feels as if many major brands have suffered major infrastructure failures during one of the busiest holiday shopping days — Black...
5 min read
The point of continuous integration is to automate builds and tests, and bring efficiency and quality to the pipeline. However, things do sometimes go wrong...
The threat landscape is expanding at a crazy pace. There are new vulnerabilities released every day, and the amount of servers, applications, and endpoints for...
In our always-on, IoT-enabled, cloud-connected, big data age, we face a major paradox: it’s now easier than ever to collect large amounts of data —...
Alerts. It’s so easy for them to pile up. One moment, you’re looking at a handful of alerts. A few hours — or maybe even...
Credit: NASA Organizations need many incident commanders to provide a high level of service to their customers while avoiding on-call load. Many shy away from...