ITOps & Modern Ops

Customer Spotlight, Customers, DevOps, Event Management, Incident Management & Response, Incident Management Best Practices, ITOps, ITOps & Modern Ops

IHS Markit: Centralizing Incident Management With PagerDuty & ServiceNow

In today’s digital world, organizations are constantly undergoing change. They’re moving to the cloud and rolling out DevOps at scale—all in the name of driving...

Lisa Duckrow

5 min read

compliance, customer spotlight, devops, incident response, ITOps, servicenow

ITOps & Modern Ops

The Cost of IT Downtime: An Overview

What is Downtime? As the adoption of cloud computing continues to encourage innovation across industries, high-performing and resilient systems have become a necessity in order...

PagerDuty

7 min read

downtime, event management, incident management & response, incident response, outages

ITOps & Modern Ops

5 Ways Unplanned Work Is Disrupting Your Business

This article was previously published by Raconteur. Unplanned work is rising, with consequences ranging from unhappy customers and lost revenue, to employee churn and burnout....

Steve Barrett

4 min read

devops, disrupt, emergent work, Incident Management, IT, unplanned work

Integrations, ITOps & Modern Ops

IT Operations in the Age of Coronavirus

Coronavirus has been a shock to the system for many IT organizations that are traditionally accustomed to working together in person. When you’re in an...

Julian Dunn

4 min read

automation, ayehu, coronavirus, COVID-19, incident response, it operations, ITOps, task automation

DevOps, Events & Community, ITOps & Modern Ops

Virtual Summit Heads to the UK

Virtual Summit is heading to the UK! Just like its sister event in the U.S., Virtual Summit UK has a packed lineup of practitioners and...

Steve Barrett

3 min read

PDSummit17, virtual summit

DevOps, Events & Community, ITOps & Modern Ops

3 Reasons Why You Don’t Want to Miss Virtual Summit

Virtual Summit is almost here and we couldn’t be more excited! With only a couple of weeks to go, we thought we’d share three reasons...

Priya Sony

2 min read

PDSummit17, virtual summit

DevOps, Events, Events & Community, ITOps & Modern Ops

Virtual Summit Pre-Reg Is Open!

Virtual Summit is back and pre-registration is officially open! On January 23, we’re unlocking on-demand sessions to help you get operations right in 2018. RSVP...

Kelly Cheng

3 min read

devops, ITOps, virtual summit, webinars

Best Practices & Insights, ITOps & Modern Ops, Technology

4 Pitfalls to Avoid During a Cloud Migration

It’s safe to say that the reasons and the benefits of migrating to the cloud are already well known. Organizations have come to embrace the...

Mark Gabbard

6 min read

cloud, cloud migration

ITOps & Modern Ops

Journey to the Cloud, Better with Incident Management

Many IT organizations have come to learn that leveraging cloud infrastructure is not just unavoidable, it’s one of the most effective paths for IT organizations...

Vince Power

6 min read

cloud, cloud migration, trends

DevOps, ITOps & Modern Ops

Scale Yourself Before You Wreck Yourself

Achieving scale — that is, the ability to meet application demand at any level — is essential if you want your business and user base...

Sara Jeanes

5 min read

devops, ITOps, scalability, scale

Digital Operations, ITOps & Modern Ops, PagerDuty Brand, Technology

What is Digital Operations Management?

Today, teams across every business function face continuously increasing pressures from both consumer expectations for perfection, as well as explosive volumes of data to harness...

Ancy Dow

2 min read

digital operations, digital operations management

ITOps & Modern Ops

Modernize Your ITSM Environment

The demands on organizations and their applications are changing. Reliability is vital to gaining the trust of users. If an app suffers degraded service, let...

Twain Taylor

7 min read

it operations, IT Ops, ITOps, ITSM

Incident Management & Response, Incident Management Best Practices, ITOps & Modern Ops

Next-Gen Incident Management: Scripted Infrastructure

The big advantage of configuration management tools like Chef, Puppet, and Ansible is that they turn your data center into “scripted” infrastructure. Instead of wasting...

Chris Riley

5 min read

Incident Management, infrastructure, scripted infrastructure

Innovation, ITOps & Modern Ops, Technology

Evolving Enterprise IT: The Agility-Stability Paradox

Today’s enterprise IT is not your grandfather’s enterprise IT. Enterprise IT is evolving rapidly and on all levels — from user demand and departmental requirements,...

Michael Churchman

6 min read

agility stability paradox, BYOD, enterprise IT, ITOps

Conference, Events, Events & Community, ITOps & Modern Ops

5 Key Takeaways from Summit

Yesterday at our second annual user conference, PagerDuty Summit, we brought together hundreds of DevOps practitioners and business leaders to share best practices and lessons...

Priya Sony

6 min read

devops, digital transformation, PDSummit17

Announcements, Customer Spotlight, Digital Operations, ITOps & Modern Ops

Announcing the Winners of 2017 PagerDuty Digital Operations Excellence Awards

The time has come to finally announce the winners of the second annual customer and partner awards, PagerDuty Digital Operations Excellence. The awards were announced...

Lisa Bregante

5 min read

awards, customer awards, partner awa, pdsummit1

Innovation, ITOps & Modern Ops

The Importance of Operational Maturity and Being Application-Centric

Is your organization’s IT system operationally mature, and is it application-centric? In today’s digital landscape, achieving both of these are crucial for the success of...

Michael Churchman

5 min read

application centric, digital operations, it operations, IT strategy, operational maturity, PDSummit17

Announcements, Company, Digital Operations, ITOps & Modern Ops

PagerDuty Takes the Next Global Frontier to Australia

Along with this exciting news, we’ve released a State of Digital Operations in Australia Report to showcase survey results from +200 IT personnel in development...

David Wall

4 min read

australia, company news, state of digital operations