Here is some food for thought, we learned that Android users resolve incidents in their IT environments up to 52% faster than iPhone users. Mobile...
Gartner identifies “software-defined anything (SDx)” as one of the top 10 strategic technologies of 2014. SDx is a driven by the need for automation in...
We had wide variety of Hack Day projects this month that showcased the unique talent we have here at PagerDuty. In this post, we’ll highlight three...
Our team had a great time at AWS re:Invent last week. And we enjoyed meeting everyone who stopped by our booth. This year we teamed...
Guest blog post by Ron Vidal, Rob Schnepp, and Chris Hawley of Blackrock 3 Partners LLC. Blackrock 3 Partners are experts in Incident Management, combining...
5 min read
The On-Call Scheduling Best Practices Series is back! In the first on-call best practices series, we covered what equipment is needed and how people want...
Since our first on-call best practices post back in March 2011, on-call scheduling methods have remained mostly unchanged. Many teams start off with sending email...
Earlier this month at Nagios World Conference North America, Arup Chakrabarti, Operations Engineering Team Lead @ PagerDuty gave a talk on “What You Should Monitor and...
New Relic, a popular application performance management solution PagerDuty integrates with, is holding their first user conference, FutureStack, today and tomorrow. At FutureStack, New Relic...
Whether you’re a PagerDuty customer or discovering us for the first time, we’ve put together this post to highlight some of hacked workarounds that inspired...
TL;DR; We brought our deploy time down from 10 minutes to 50 seconds. When I joined PagerDuty over a year ago, our application consisted of...
Hiring software engineers is hard. We all know this. If you get past the problem of sourcing and landing good candidates (which is hard in...
Customers always expect great support from every business, and they ought to if they pay a premium for it. Providing awesome support is a lot...
Monitoring your infrastructure. It can be challenging, but that’s why you have all of the tools in place to make sure you don’t miss a...
I get a lot of requests to handle & escalate phone calls as well as alerts from monitoring systems. Here’s a code sample that lets...
We support any monitoring tool that can send an email or make a JSON call, but we support tighter integration with some than others. We...
This is Part 1 in a multi-part series dealing with tips for being on-call.