Given the current climate in the federal government, it’s critical that public sector IT leaders find innovative solutions to do more with less. That’s a real challenge for these leaders who must balance with current alert backlogs against their agency limited IT budget and resources. Everyday, more than a thousand alerts to track down and as response times are slowing and some incident managers are burning out.

The bright spot in this challenge is that the federal government has already invested in countless technology tools designed to help streamline its digital operations. So, what’s needed now are systems to deliver the right tools to the right IT professionals and ensure those tools create new efficiencies instead of redundancies or information silos.

Today, we’re proud that PagerDuty has secured FedRAMP Low Authorization for our PagerDuty Operations Cloud to help fill that need and, ultimately, help public sector IT professionals do more with less.

In the case of automation, leaders across all levels of government are intent on finding new ways to take advantage of generative AI. It might sound easy, especially with the incredible features already available to the public through tools like ChatGPT. But when it comes to the highly sensitive data the federal government manages and the mission-critical services it provides, any use of generative AI requires robust safeguards. That’s why the PagerDuty Operations Cloud emphasizes responsible generative AI.

The public sector can’t risk AI hallucinations, where AI models present false or incorrect information as fact due to flawed data or training. Our platform avoids that risk by sticking to the safe and reliable data that federal agencies already hold. Our AI-driven tools pull from past experiences to shape both today’s incident responses and tomorrow’s innovations. In this way, generative AI can automate routine tasks, enabling IT professionals to do the highly skilled work they’re paid for, and it can synthesize key findings from past incidents to help IT leaders pursue long-term, strategic innovations to ensure lapses in incident response never happen again.

With so many tools available to the federal workforce, interoperability is another key consideration in the digital transformation. If an agency has spent significant resources on tools like Salesforce, ServiceNow, or AWS, it’s critical that those tools are optimized. They shouldn’t perform redundant work, and they can’t be allowed to form siloes of information that prevent IT leaders from quickly accessing all the information they need. At PagerDuty, our core services are designed to help organizations like federal agencies keep their digital operations up and running 24/7 — across hundreds of software solutions. With more than 700 major integrations, PagerDuty proactively manages incidents, remediates them automatically if we can, and surfaces pressing issues to the right person when we can’t, helping to cut through the noise of incident management and reduce burnout.

This is the mission essential work the PagerDuty Operations Cloud is meant for, and in the coming months and years, our status as an authorized provider on the FedRAMP Marketplace will enable us to share our services with federal agencies more easily and more effectively. As we see it, this authorization recognizes PagerDuty’s commitment to the highest federal security standards, and it reaffirms our mission to improve operational resilience, reduce costs, and accelerate productivity to help bridge the digital divide of government. And in turn, we aim to deliver industry-leading digital operations management that provides real value to both the federal government and the public they serve.