Atlassian’s recent end-of-life announcement formalized what Opsgenie users have experienced for years: a platform with stagnant innovation. Now officially on maintenance mode – no new features, no innovation, no future – Opsgenie customers have an important choice to make: settle for basic ‘good enough’ capabilities baked into Atlassian’s JSM, or upgrade to a purpose-built platform that takes incident management seriously. The right choice can transform the way your teams work, helping them be more productive and efficient. Moving to PagerDuty means several advantages worth getting excited about. We’re no longer just an incident response service, but a platform that will accelerate your end-to-end incident lifecycle management. Let’s explore what you can look forward to if you pick PagerDuty to handle your critical operations. 

Four Meaningful Improvements You’re Missing Right Now

1. Modern Service Architecture vs. Opsgenie’s Outdated Team Model: Moving to PagerDuty means leaving behind the rigid silos of a team-based model for a modern service-based architecture that directly aligns with your business outcomes. You may have noticed it already as your teams have scaled: while a team-based model may seem simpler at first, it creates long-term challenges as your organization grows. This sentiment is especially true as organizations shift towards new ways of working and introducing automation and agents into the mix. PagerDuty’s service-oriented architecture reflects how modern digital operations actually work:

• • Services outlive teams and survive reorganizations
  • Business services connect directly to customer experience
  • Technical services map clearly to ownership and dependencies
  • Real-time visibility across your entire infrastructure

Instead of wrestling with team ownership questions during incidents, you’ll have clear visibility into service impacts and business outcomes. Responders gain context faster by seeing affected services, their dependencies, and business impact – not just which team got paged.

Consider this; your customers don’t care about which team owns the problem – they care about the service they’re getting. This isn’t just a technical upgrade, it’s a fundamental shift in how your organization manages incidents, measures success, and delivers value to your customers. With PagerDuty’s service-first approach, you’ll understand real-time business impact, track service reliability, and maintain consistent ownership and insights even as teams change over time. To learn more about the benefits of a service-based model over a team-based model, read this blog here 

2. Comprehensive Incident Management, Not Just Basic Alerting: Moving from Opsgenie to PagerDuty is an immediate upgrade to end-to-end incident management capabilities that help teams handle every step of the incident lifecycle, from detection and mobilization all the way through resolution and learning. While Opsgenie users have been stuck responding to incidents with basic alerts, every PagerDuty customer experiences end-to-end incident management and visibility, including:

• • A unified Slack and Microsoft Teams experience with built-in automated workflows, guided remediation capabilities, and the genAI power of PagerDuty Advance to accelerate every step of the incident lifecycle 
  • Built-in incident roles and structured response processes to guide remediation
  • Targeted service information and status updates for different stakeholder groups from a single interface

We believe modern operations demand more than just getting the right people involved at the right time.That’s why we recently made major upgrades to our Professional and Business pricing plans to ensure that every PagerDuty customer, regardless of their plan, can benefit from the power of a modern, integrated operations platform. These improvements bring more automation, deeper insights, and a seamless Slack-first experience to teams at every level. 

3. Enterprise-grade Reliability That Stays Up When You Go Down: Opsgenie customers are no strangers to inconvenient maintenance windows and less-than-ideal downtime. When your whole business is helping organizations keep their services running and customer experiences humming, downtime isn’t acceptable. You can trust PagerDuty to have your back on your worst days. We’ve never had a maintenance window (really!) and we are proud of our zero planned downtime architecture that delivers 99.9% web availability SLAs to provide continuous operation when your business depends on it most.

4. Stay Future-Ready with a Partner Committed to Continuous Innovation: Moving from Opsgenie to PagerDuty means you’re swapping a non-existent roadmap for an AI-powered operations cloud with a history of continuous innovation. Here are just a few of the AI and automation-powered innovations that have launched over the years:  

• • On-platform AIOps capabilities (ML-driven noise reduction, auto-pausing incident notifications, intelligent triage, and event orchestration) avoid unnecessary noise, resulting in fewer incidents and faster resolution
  • Event-driven automation triggers automated diagnostics and attempts automated remediation to have more done and additional context by the time your responder gets to their desk (if they’re needed at all)
  • Built-in genAI capabilities, including our recently announced AI agents.

Ready to Migrate? We’ve Got This Down to a Science

Making the switch to PagerDuty is a strategic decision that will transform your incident management capabilities. We’re proud to have moved countless Opsgenie customers to PagerDuty, and over the years we’ve learned a lot from doing so. Here are a  few considerations to keep in mind as you prepare for migration:

1. People and Team Structure Documentation: Start with a clear list of names of all teams and users to be migrated over. Include user details like names, contact information, team associations, essential workflows and automations. 
2. Service Architecture and Integration Planning: Move beyond basic team structures and design your modern service architecture. Draft a high-level service architecture of your:
   1. business-critical services
   2. technical services and dependencies
   3. ownership
3. Workflow and Collaboration Enhancement: Set your team up for success with improved operational efficiency by reviewing and upgrading your:
   1. Work management systems (ITSM, Jira)
   2. Collaboration tools (Slack, MS Teams)
   3. Alert routing for new services
   4. Status update and stakeholder communication processes. 
4. Plan for Change Management: It’s always best practice to complete Game Days, Failure Fridays or similar events to become familiar with basic incident mobilization, response and management using PagerDuty Web, Chat, and Mobile Apps. 

If you’d rather take a more hands-off approach, we have expert migration services available as well. Our process is battle-tested to ensure that your alerts keep flowing while we handle the transition, with no disruption to your operations. As  part of this service, PagerDuty also provides complete data transfer so nothing gets left behind, expert guidance at every step, and full team training and onboarding. You can reach out to learn more. 

Accelerate ITSM Excellence: PagerDuty + Atlassian JSM

For Atlassian JSM customers who depend on real-time critical operations, upgrading to PagerDuty means gaining industry-leading incident management capabilities and a seamless JSM integration, making your ITSM more efficient and effective. This powerful combination offers the best of both worlds, complementing your system of record with a system of action that delivers automated workflows, standardized responses, and comprehensive documentation. The result: a more powerful ITSM solution that enables faster resolutions and improved service quality while delivering measurable business value through mature incident management practices.

Take Action Now

If you’re thinking about alternatives for Opsgenie, consider upgrading to the industry leader trusted by 70% of the Fortune 100. If it’s been a few years since you last considered PagerDuty, you’re in for a pleasant surprise. We’re excited to work with you on your migration strategy. Make the move to PagerDuty by contacting us or start a free trial today. 

Don’t wait until migration becomes an emergency. Don’t settle for basic capabilities. Choose the platform that leading organizations trust when failure isn’t an option.

Take the next step toward true operational resilience. Contact us to discuss migrating to PagerDuty or start a free trial today to familiarize yourself with all that PagerDuty has to offer today.