Rounding up our Bay Area customers to share best practices and learn

We hosted our first user group last week at PagerDuty HQ! Not only did we gather our awesome customers and enjoy the taco bar and cervezas, but we got to learn a lot from our them, share our roadmap – and our customers learned from each other, too. We really value user feedback as part of how and why we build our product. We wanted to share some key takeaways from our sessions during the event.

PagerDuty CEO Alex Solomon welcoming everyone

What People Are Talking About

We had representatives from a wide range of customers, from DevOps models with both developers and operations engineers participating in incident resolution to a more traditional approach of having a first tier response team, NOC, or service desk. Even with varying operational models, everyone expressed a common need around mustering the correct team of people as soon as possible to fix the issue.

Alert fatigue is something we’ve talked about it before, and it’s something anyone who’s been on-call is probably familiar with. Not only did we chat about the pains, but we also discussed effective strategies for reviewing and improving alert quality.  Etsy does a great job of formalizing and measuring their on-call experience with their Ops Weekly tool built on the PagerDuty API. 

Who doesn’t love journey mapping?

Speaking of building with the PagerDuty API, we had Jeff from Weebly join us – and he’s built a pretty sweet two-way integration between PagerDuty and Nagios. Check out our integration guide here if you haven’t yet. You can also read about other cool things you can do with our API.

Want to share something you’ve built with our API? Shoot it over to developers@pagerduty.com and we’ll get it posted to our Developer tools page. 

Future User Groups

That’s a wrap for our first user group – thanks again to our awesome customers that attended! But, that’s not it – if you’d like to see a PagerDuty user group in your area, feel free to reach out to events@pagerduty.com.

Tacos, Corona, and great conversations