Blog

See You at Knowledge18!

by Mark Gabbard April 3, 2018 | 4 min read

May 7 – 10
The Venetian—Las Vegas, Nevada
Find PagerDuty at Booth #1108

Today’s organizations have made significant investments in ServiceNow to streamline business and technology workflows, drive down cost and risk, and ensure IT is delivering an amazing service experience to both internal and external customers. However, as technology requirements continue to shift, the ability for IT to react in real time to the volume of data becomes increasingly difficult.

With the PagerDuty platform ServiceNow integration, organizations can now ensure better service delivery, enable teams to leverage modern technologies to decrease the business impact of issues that occur, mitigate security risks, and measurably improve their overall operations.

With ServiceNow’s Knowledge18 right around the corner, we wanted to take a minute and highlight some of the events taking place throughout the week and where you can find us. We’ll be showcasing what’s new with our PagerDuty + ServiceNow integration and much more!

ExpoNow Show Floor

1. Real-Time Digital Operations Management Across the Enterprise

The PagerDuty team will be on the ExpoNow floor all week! Stop by our booth and learn how PagerDuty has extended our platform core capabilities with the latest release of our ServiceNow Certified integration, empowering our shared customers to better manage their digital operations across the enterprise and take action in real time when issues arise. Check out demos of our updated integration that extends incident response and digital operations within the ServiceNow Change Management and Security Incident Response modules.

2. Pick Up Your Exclusive PagerDuty T-Shirt

Stop by booth #1108 on the ExpoNow show floor and pick up your free PagerDuty T-shirt! These exclusive T-shirts will go fast—swing by the booth and get yours before they’re all gone.

3. Enter for a Chance to Win One of Our PagerDuty On-Call Backpacks

You could walk away with one of three PagerDuty On-Call Backpacks, which contains all the items you need to survive on-call duty and those late-night conference calls. #OnCallBackpack

4. Schedule a Meeting with Us

If you’re attending the event this year, schedule a meeting with us and learn about updates to our ServiceNow integration, as well as with our product roadmap. Please provide your contact information, and our team will reach out to coordinate a time and meeting location.

SCHEDULE MEETING

5. Come see our TheaterNow Sessions

“I Swear … the Whole Truth about Automation in Incident Response”
Featuring Dave Hayes, Product Director, PagerDuty
Win an On-Call Backpack!

Come learn how PagerDuty + ServiceNow addresses both real-time and queued work that is needed to drive effective incident response across DevOps, ITOps, Hybrid, and Security Ops teams. Don’t let incidents just happen; saving yourself 5 minutes may not sound like much, but just think of how many curse words that is!?!?

Customer Sessions Featuring PagerDuty + ServiceNow

Session BRE0170 – “Hitting the Panic Button”
Featuring Eduard Jooste, Sr. Director, Enterprise Service Management, Oportun
May 10, 1:30 pm – 2:20 pm

What if your team could hit a panic button to proactively alert the required resources, drastically minimizing the impact of service disruptions to the organization? Once an alert is triggered through ServiceNow, various integrations to collaboration services— such as PagerDuty, Zoom and Slack—allow the High Alert Incident (HAI) process to assemble key business and technology teams as fast as possible. Come see how Oportun reduced incident recovery time from over 2.5 hours to less than 30 minutes within one year of implementation.

Session BRE1287 – “Gap Inc.’s Digital Transformation Journey with ServiceNow”
Featuring Kartik Garg, Director, DevOps Platform, Gap Inc.
May 9, 11:40 am – 12:30 pm

Gap Inc. spans 5 iconic brands, nearly 4000 stores worldwide, and a thriving e-commerce business. Yet, like most organizations, it finds itself in the midst of a massive technology transformation in order to retain its dominance in the marketplace. The primary goal of this transformation is to break the famed dev|ops divide and migrate critical workloads to the cloud to simplify, improve accountability and unleash efficiencies in the technology org. Come learn about Gap Inc.’s digital transformation so far and walk away with actionable insights on how to improve operational agility while driving business results.