Incident management has long relied on ITSM systems designed to handle incidents through a structured ticketing queue, with a focus on compliance and data integrity. While this method brings consistency, it often slows down response times and forces teams into a reactive mode during major incidents. This outdated and fragmented approach creates inconsistencies, as automation tools are inconsistently applied and lack a unified management system. The result is disorganization, duplicated efforts, and wasted resources. Legacy systems compound the issue with manual, time-consuming processes and siloed knowledge limited to a few experts. Without standardized processes or clear visibility, organizations face rising operational costs, slower innovation, and lost revenue.

Overcoming operational challenges through standardized automation
The solution to overcoming these challenges lies in standardized automation. The PagerDuty Operations Cloud provides a single platform to orchestrate automation across the tech stack, replacing fragmented workflows with a seamless, unified system. With open REST APIs and over 700 out-of-the-box integrations, it integrates smoothly with a large number of existing tools, delivering immediate value. Leveraging AI and automation capabilities, PagerDuty reduces noise, identifies root causes, and enables proactive problem-solving to ensure efficient incident management with minimal disruption. Unlike legacy systems, it centralizes operations while maintaining the flexibility to integrate best-of-breed solutions.

“We’ve driven a lot of cost out of the operation through the introduction of automation—and PagerDuty has been a big part of that. It’s the thread that’s common throughout our operation, orchestrating collaboration and integration across teams.”
— Paul Cheesbrough, CEO of Tubi Media Group, part of Fox Corporation

For the CIO: Maximizing the ROI of existing automation investments
For CIOs, reducing risks and maximizing ROI are top priorities. PagerDuty integrates seamlessly with ITSM systems to ensure compliance while empowering teams to resolve major incidents faster. By leveraging automation and GenAI throughout the incident lifecycle, PagerDuty streamlines processes and provides actionable insights through post-incident reviews to prevent recurring issues and drive continuous improvement. PagerDuty also enables broader adoption of automation at scale, making it easier to standardize processes and improve efficiency. By eliminating repetitive tasks and empowering teams to focus on innovation, organizations experience greater productivity, faster incident resolution, and increased employee engagement.

“We’ve seen our first response time come down to a max of 10 minutes. Sometimes as low as one minute.”
– Manish Jain, Director of Engineering, BukuWarung

For the CTO: Scaling infrastructure and driving innovation
For CTOs, scaling infrastructure to support growth while driving innovation requires a platform that manages increasing workloads without additional headcount. PagerDuty automates low-value, repetitive tasks, freeing up valuable FTE hours for high-priority initiatives. Its scalable and intuitive capabilities ensure growth without compromising agility or efficiency, enabling CTOs to build a foundation for sustained innovation.

Specsavers achieved measurable efficiency gains, resolving tasks faster with 12,000 executions, saving 225 days of manual effort per month–the equivalent work of 30 employees.

For DevOps and cloud architects: Reducing manual work and staying agile
For DevOps and cloud architects, managing disruptions, outages, and recurring incidents demand tools that streamline processes and stay cost-effective. PagerDuty identifies critical issues early, automates common problem remediation, and uses GenAI-powered guided workflows to resolve complex incidents quickly. This approach reduces manual work, enhances productivity, and helps maintain robust, reliable systems.

“PagerDuty Process Automation was so easy to deploy, and we saw the benefits right away.”
— Diego Infiesta, Infrastructure Manager, Ryanair

• 25,000 automation jobs executed daily with PagerDuty
• 1,000 hours saved annually through auto-remediation
• 90% reduction in time spent on SOX audits

The PagerDuty advantage
Operational inefficiencies can hinder progress, but they’re not impossible to overcome. PagerDuty empowers organizations to harness the power of GenAI and automation, transforming how they respond to and resolve issues. By increasing resilience, safeguarding revenue, and reducing disruptions, PagerDuty enables teams to shift from reactive problem-solving to proactive growth, improving efficiency and agility in the face of evolving challenges.

Don’t let operational disruptions define your business. Visit PagerDuty.com to discover how we can help you orchestrate, automate and proactively resolve incidents, ensuring operational efficiency and building lasting customer trust.