Evolving the “Service” Since the start of our platform, PagerDuty has had a core concept called a “service.” It was the origination point for a...
Incident management is a key facet of supporting applications. When working on an application, we spend the vast majority of time on its release to...
4 min read
PagerDuty is thrilled to announce the new version of our popular PagerDuty REST API is now available for everyone to use in beta! We’ve been...
4 min read
User Reporting: Now Even Better Last fall when we launched User Reporting as a part of our Advanced Analytics suite, we talked about using team...
3 min read
Accidents Happen It’s a fact: well-meaning team members, in the heat of the moment – and often in the middle of the night – sometimes...
3 min read
Operations teams are receiving more telemetry data from monitoring systems than ever before. But they are struggling to sift through this data to find what really matters - resulting in alert fatigue and missed alerts. For this reason, we’re proud to announce that long-time partner Event Enrichment HQ is joining the PagerDuty family to deliver the industry’s first integrated event management and incident resolution platform. Adding Event Enrichment HQ and its keystone product, the Event Enrichment Platform (EEP), to PagerDuty helps you quiet your noisy monitoring systems, reduce alert fatigue, and slash your incident resolution times.
3 min read
After getting our exciting entries from you guys and narrowing it down to five stellar finalists, you guys all helped #pickyourpage and now, we have our alert sound contest winner.
3 min read
We're pleased to announce our fourth major mobile release, which brings some significant improvements to the performance and usability of key parts of the app. With all these changes, it’s faster and easier than ever to see, investigate, and take action on problems in your system — driving down resolution time and helping your team improve your operations performance.
2 min read
We’re pleased to announce improvements to our reporting capabilities that enable teams to gain even greater insight. Now, teams can optimize their monitoring by visualizing metrics such as common incidents, SLA performance, and noisy incidents.
1 min read
Transparency and collaboration are at the core of DevOps philosophy, and ChatOps is an important aspect of both. ChatOps puts an entire team or organization’s work in one place – everyone’s actions, notifications and diagnoses happen in full view. A native PagerDuty chat client would be designed for use during incidents, and wouldn’t replace the chat client you use every day. Having two different chat records, which a native chat client would encourage, runs counter to the DevOps philosophy.
2 min read
The site is down. Alarms are going off. Before you can fix anything, you first have to understand what’s going on. And gaining context can be hard as you look across multiple systems and metrics. We’re pleased to announce Rich Incidents, a new feature for PagerDuty that helps incident responders gain additional context. Now, responders can go straight from an alert to a conference bridge, chat room, or runbook, giving them instantaneous access to each other and to any documentation they might need. Additionally, embedded graphs give more context into an incident, helping you respond faster and maintain a dependable product for your customers.
3 min read
No matter what team you’re on, PagerDuty helps you resolve incidents faster. DevOps involves collaboration across multiple teams for better reliability and quality assurance. Having a central, shared tool like PagerDuty to manage incidents across the company makes that collaboration a heck of a lot simpler. Our new team organization feature makes it even easier for different teams like Operations, Development, and Customer Support to work together. Here’s how
2 min read
Making mobile incident response even easier More and more, responders are using the PagerDuty mobile app as their first response tool to critical incidents. Just...
2 min read
Last year, we launched Single Sign-On (SSO) to make it easier and more secure to manage your PagerDuty users. We’re excited to add Google Apps as an SSO partner alongside Okta, OneLogin, Ping Identity, Active Directory, and more. Get the details in this post.
2 min read
Our newest feature, Email Parsing, enables you to automatically resolve incidents from your email integrations. With this feature, you can now automatically resolve email incidents,...
2 min read
We love hackday here at PagerDuty – it’s a great opportunity for everyone at the company to work on projects they’re passionate about, get the...
Getting paged for an incident and rushing to your computer only to find that the incident was auto-resolved or acknowledged by another team member is...
1 min read
Advanced Analytics is now called Advanced Reporting, which includes Team, System, and User Reports. PagerDuty Analytics is a new product that surfaces the most critical...
1 min read