Best Practices & Insights

Best Practices & Insights, Digital Operations, Digital Transformation, Incident Management & Response, Operations Cloud, Outages, Uncategorized

Lessons from the June 12 Outage: Your Operations Are Only as Reliable as Your Incident Management Platform

As digital operations grow increasingly more complex, resilience is no longer optional, it’s essential. The next major outage isn’t a question of if, but when....

Cristina Dias

5 min read

AIOps, automation, Best Practices, digital operations, digital transformation, Incident Management, incident response, pagerduty, reliability

Best Practices & Insights

When the Internet Blinked: What the June 12 Outage Teaches Us About Resilience

On June 12, 2025, the internet blinked. Email vanished, apps froze, and many of us lost contact with our digital coworkers (both AI and human)....

PagerDuty

5 min read

Best Practices, Incident Management, incident response

Best Practices & Insights

Engineering Time is Your Most Valuable Asset: Are You Spending It Right?

The Build vs. Buy Decision Through a Strategic Lens Technology leaders often face a tempting proposition from their engineering teams: “We could build this ourselves.”...

PagerDuty

4 min read

Best Practices, Incident Management, incident response

Best Practices & Insights, Monitoring

Your Observability Platform Has a Blind Spot: Don’t Risk Your Operations on Bolt-on Incident Response Modules

Observability platforms want to do it all—from data collection to incident response. Their pitch is appealing: one platform to eliminate context switching and reduce overhead....

Cristina Dias

4 min read

Best Practices & Insights, Outages

When Minutes Matter: The Iberian Peninsula Outage and the Future of Digital Resilience

On April 28, 2025, Spain, Portugal, and briefly some parts of France experienced what would become one of Europe’s most significant power outages in recent...

Eduardo Crespo

5 min read

AI, Best Practices & Insights, Customers, Operations Cloud

How Leading Companies Are Reimagining Operational Efficiency

Several factors—including AI adoption, investor expectations, and the rise of a new generation of innovative upstart companies—have driven a renewed focus on efficiency in every...

PagerDuty

7 min read

Best Practices & Insights

How Operational Resilience Can Help Build and Maintain Trust

In today’s business landscape, trust and reputation are the foundation upon which organizations are built. A single service outage or poor customer experience can severely...

Jeffrey Hausman

5 min read

automation, Best Practices, digital operations, digital operations management

AI, Best Practices & Insights

Transforming the Incident Lifecycle With AI Agents

We’re in the midst of a fundamental shift in how organizations run operations. 51% of companies have already deployed AI agents. What was once reactive...

PagerDuty

13 min read

AI, Best Practices & Insights

From AI-pocalypse to AI-driven Resilience: 4 Lessons from The Last of Us

Critically-acclaimed TV show The Last of Us is back. As a huge fan, I find striking parallels between the series’ post-apocalyptic environment and modern digital...

Débora Cambé

8 min read

Best Practices & Insights, Incident Management & Response

How Should You Compensate Your Employees for Being On Call?

In today’s fast-paced, always-connected world, many businesses require employees to be on call to ensure smooth operations and quick responses to critical issues. However, compensating...

Constant Fischer

4 min read

Best Practices & Insights, Incident Management & Response

PagerDuty Champions: Driving Excellence in Incident Management

As one customer put it: “We spend 99% of our time on our ITSM platform and only 1% on PagerDuty.” This simple statement highlights the...

Constant Fischer

4 min read

AI, Automation, Best Practices & Insights

Insights on Operational Risk: Lessons Learned From State of Digital Operations

AI and automation have cemented themselves as pillars of enterprise operations. Both have brought measurable benefits to organizations: efficiency gains, streamlined operations, and new revenue...

PagerDuty

8 min read

automation, Best Practices, pagerduty

Best Practices & Insights, Cloud Operations, Product

From Opsgenie to PagerDuty: Four Upgrades Worth The Switch

Atlassian’s recent end-of-life announcement formalized what Opsgenie users have experienced for years: a platform with stagnant innovation. Now officially in maintenance mode – no new...

Aatharsha Jeyachelvan

7 min read

Best Practices & Insights, Product

After Opsgenie: 3 Reasons Why Industry Leaders Are Migrating to PagerDuty Over JSM

Opsgenie has served many teams well for years, but with Atlassian’s Opsgenie 2027 sunset announcement and as it enters its maintenance phase, it’s time to...

Cristina Dias

4 min read

Best Practices & Insights

Operations as Code: Operational Excellence with PagerDuty

The push towards digital transformation and cloud-native infrastructure is massive, yet organizations also need to maintain legacy capabilities. With this pressure comes the need to...

Heath Newburn

5 min read

Best Practices & Insights, Digital Operations

5 IT Myths That Are Costing You Time and Money

In the fast-paced world of IT operations, myths often masquerade as truths, leading organizations down inefficient and costly paths. Let’s look at five of the...

Constant Fischer

4 min read

Best Practices & Insights, Incident Management & Response

Preparedness as a Competitive Advantage: Building Resilience Year Round

The recent global IT outage is a stark reminder that even the most advanced organizations can have bad days. Major disruptions can have significant downstream...

Jason Flint

5 min read

AIOps, Best Practices & Insights

Myth vs. Reality: Lessons in Reliability from the July 19 Outage

It was 3AM at Newark Liberty International Airport. I was groggy, waiting in line to get my boarding pass, only to be met with a...

Paula Thrasher

8 min read

AIOps, Incident Management