Best Practices & Insights
Postmortems and More With J. Paul Reed
PagerDuty sat down with J. Paul Reed, a Senior Applied Resilience Engineer at Netflix, for an Ask Me Anything (AMA) to discuss best practices around...
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Blog
Integrations
Improve Customer Experiences & Collaboration Between Support and Engineering With Bidirectional Communication
We are delighted to announce our new PagerDuty integration for Salesforce Service Cloud. This integration empowers Customer Service, Engineering, and IT teams to proactively resolve...
Uncategorized
Summit EMEA: The New Normal and Leading Through Change
This week, we hosted our first-ever virtual PagerDuty Summit EMEA! Our CEO, Jennifer Tejada, kicked off the event by re-emphasizing PagerDuty’s commitment to the Black...
Culture, Product
Meet the PagerDuty Product Design Team
How do you design a product that customers love to hate? “Hey, that thing you’re responsible for is down. Oh, and people have noticed and...
Product
What’s New: PagerDuty Fits the Way You Work, Where You Are, and With the Tools You Love!
This month, we are excited to announce a new set of product updates and enhancements built for real time and designed to fit the way...
Culture
Voices for Change: A Juneteenth 2020 Reflection & Q&A
About 15 years ago, my mom sat me down to talk, and I had never seen her so nervous. She explained to me that there...
Product
Less Is More With Intelligent Response and Automation
For better or for worse, we have become a society obsessed with efficiency. There are watermarks of it in every corner of our lives—from digital...
Best Practices & Insights
PagerDuty University in the Era of Virtual Training
Social distancing remains essential as we eventually make our way through a post-COVID-19 world. Gone are the days of gathering 50 people into your largest...
Announcements, Culture
A Note on Juneteenth
When I was 8 years old, my mother took me to our family’s annual barbecue in my hometown’s local state park. It was a modest...
Product
Stay Ahead of Outages With Proactive Incident Response
How would your daily life be impacted if you had a bird’s-eye view of your operations, their dependencies, and the ability to spot indicators that...
Best Practices & Insights, Integrations
A (Lobster) Tale of Two Systems aka the ServiceNow Chronicles
Hi Yangsters, I hope everyone is staying safe during these unpredictable times. As a fellow professional in technology, I’m guessing your workload has either remained...
Uncategorized
Announcing Our First PagerDuty Summit EMEA 2020!
To say that 2020 has been … unplanned is a mild way of putting it. We’re all experiencing new ways of working, new ways of...
Product
Deliver Better Customer Experiences With Real-Time Business Orchestration
This year has been challenging for everyone. Many companies across different industries were forced to become digital businesses overnight. Timelines for digital transformation initiatives that...
Announcements, Company
Day for Change on June 19: Solidarity With the Black Community
Over the last few weeks, it has been especially heartbreaking to witness and experience the countless acts of racism, hate, and violence against the Black...
Integrations
Do More and Work Where You Are With Our New Integration for Jira Server and Data Center
Many of you may be reading this blog from home, a remote office somewhere, a family member’s house, or—if Zoom backgrounds are to be trusted—the...
Customer Spotlight
mTOMADY: Expanding the Reach of Healthcare to Underserved Countries
Every year, roughly 100 million people around the world are pushed into extreme poverty because of health-related expenditures. Analysis from the World Health Organization (WHO)...
Uncategorized
Pride in Our Progress
A note from PagerDuty: This blog was originally published in June 2017. We are re-publishing it today in celebration of Pride Month and because the...
Announcements, Product
Spring 2020 Launch: New Capabilities for a New Digital Era
The ongoing pandemic and resulting economic downturn have led to dramatically changing market conditions. As a consequence, technology teams have become increasingly concerned with the...