NOC, or network operation center, processes have been set in stone for decades. But it’s time for some of these processes to evolve. Digital transformation...
The world remains increasingly complex. Threats from bad actors continue to disrupt our societies, dominate news cycles and impact our lives in many ways. COVID-19...
What is one of the first things you should do when you are assigned an incident via PagerDuty? If you immediately thought “Acknowledge!” you are...
The effects of climate change mean we’re increasingly seeing black swan weather events impacting our working lives. From wildfires and hurricanes to the ever-present threat...
On-call is about more than just reducing mean time to acknowledge and mean time to resolve (MTTA and MTTR, respectively), it’s about improving the human...