The point of continuous integration is to automate builds and tests, and bring efficiency and quality to the pipeline. However, things do sometimes go wrong...
The threat landscape is expanding at a crazy pace. There are new vulnerabilities released every day, and the amount of servers, applications, and endpoints for...
In our always-on, IoT-enabled, cloud-connected, big data age, we face a major paradox: it’s now easier than ever to collect large amounts of data —...
About a year ago, some technical difficulties at Citi temporarily shut off a few hundred thousand cards and a swath of ATMs at the same...
“Incident lifecycle management? If we manage to stay alive from one incident to the next, it’s a good day. On a bad day, it’s all...
Your high school history teacher no doubt delivered to you some variation on George Santayana’s famous remark that, “those who cannot remember the past are...
The Internet of Things (IoT) is starting to become very popular in the lives of people, and in enterprises globally. While it began as a novelty, more...
The fear of failure can be a massive hurdle for many development and ops team members. This fear can be so overbearing that morale across...
It’s critical to have the right tools in place before a firefight happens. A lack of proper tooling makes it significantly more difficult to recognize, organize,...
If technical debt were like monetary debt, it would be hard to keep track of it unless you checked in manually. The only way many...
In a simpler world, all alerts would be created equal and your infrastructure would either be completely working or completely broken — with no middle...
Thanks to the DevOps movement, we now understand why software delivery chains that consist of a series of silos are bad. They complicate communication between...
Big data is old news. Today, the key to leveraging data effectively is to do fast data. In a similar fashion, traditional incident management—which entails...
Managing Increased Complexity Against Greater Agility Thanks to Docker and the DevOps revolution, microservices have emerged as the new way to build and deploy applications...
Why External Variables Matter in Incident Management When it comes to incident management, it’s easy to fall into an insular mindset. We spend months planning...
We’re living in the future. Thanks to the Internet of Things (IoT), our world is more automated and connected than ever before. Just about everything,...
When managing your ITOps team, it’s important to establish Key Performance Indicators (KPIs) based on real and actionable data. As the ITOps landscape evolves, your...
An organizational culture that prioritizes coordinated response to incidents is vital for monitoring and managing an IT infrastructure. Incident management won’t go smoothly if teams...