Reliability
Outage Post-Mortem – March 25, 2014
On March 25th, PagerDuty suffered intermittent service degradation over a three hour span, which affected our customers in a variety of ways. During the service...
Reliability
I Married an On-Call Engineer
This is a guest blog post from Katie Newland. It’s a reaction to her spouse receiving PagerDuty notifications at inopportune times and how her spouse’s...
Reliability
Injecting Failure at Netflix, Staying Reliable for 40+ Million Customers
Corey Bertram, Site Reliability Engineer at Netflix recently spoke to a DevOps Meetup group at PagerDuty HQ about injecting failure at Netflix. For Corey, he...
Partnerships, Reliability
10 Common Server Monitoring Mistakes from the Trenches
This is a guest blog post from Shawn Parrish of NodePing, one of our monitoring partners, about how to avoid some of the more common monitoring...
Partnerships, Reliability
API Monitoring: Up Is Not Enough
This is a guest blog post from John Sheehan is the CEO of Runscope which provides web service API debugging and testing tools for app...
Partnerships, Reliability
Prevent Outages in 2014 – Historical Data, Trends and Alert Processes
This is a guest blog post from CopperEgg, one of our monitoring partners, about how to analyze historical data to create an in-depth alerting process....
Reliability
Outage Post Mortem – Jan 23, 2014
At PagerDuty, our customers rely on us to be highly-available and reliable when their infrastructure may not be. Unfortunately, sometimes bugs may surface in our...
Reliability
Outage Post-Mortem – Jan 16, 2014
At PagerDuty we offer transparency of any outage that negatively impacts PagerDuty customers. We are proud of PagerDuty’s superior reliability, but occasionally we may have...
Operations Performance, Reliability
How PagerDuty Offers Transparency of Outages for Our Customers
At PagerDuty we’ve invested in superior reliability of our service. We strive for 100% uptime to ensure that any events detected by your monitoring tools...
Reliability
Outage Post-Mortem – Dec 11, 2013
On Dec 11th, PagerDuty suffered an outage which affected a subset of customers and blocked access to all pagerduty.com addresses. First off, we deeply apologize...
Reliability
How Does PagerDuty Use PagerDuty?
We are frequently asked by our customers if PagerDuty uses PagerDuty. The answer to that is simple, Yes. While we could end the blog post...
4 min read
Reliability
Holiday Gift Guide for On-Call Engineers
Don’t know what to give your on-call colleague or family member for the holidays? Look no further. Get them something they will actually use. Create...
Operations Performance, Reliability
Unhappy With Your Current Monitoring and Alerting Methods? Most of You Are.
Our team had a great time at AWS re:Invent last week. And we enjoyed meeting everyone who stopped by our booth. This year we teamed...
Reliability
Failure Friday: How We Ensure PagerDuty is Always Reliable
Ask any PagerDutonian what the most important requirement of our service is and you’ll get the same answer: Reliability. Our customers rely on us to...
DevOps, Operations Performance, Reliability
Peacetime vs. Wartime in DevOps: Lessons from the Fire Department
Guest blog post by Ron Vidal, Rob Schnepp, and Chris Hawley of Blackrock 3 Partners LLC. Blackrock 3 Partners are experts in Incident Management, combining...
5 min read
Reliability
Chef Testing at PagerDuty
At PagerDuty, all of our computing infrastructure is automated using Chef. We push out features and changes to our Chef codebase very frequently – often...
Reliability
Don’t Lose $460 Million Dollars From a Software Glitch
High-frequency trading accounts for 50% of US’ security trading. With thousands of securities totaling millions of dollars traded every millisecond, robust and reliable computer systems...
Reliability
Chef at PagerDuty
This is the first post of a multi-part series on some of the operations challenges that the team at PagerDuty is solving. At PagerDuty we...