Customer Service with Salesforce Service Cloud
PagerDuty for Customer Service + Salesforce Service Cloud instantly update agents and stakeholders of critical issues giving them the power to drive action and engage with experts across the organization to decrease resolution time and improve customer satisfaction.
View the Demo LibraryResolve Issues Faster
Improve ticket response and resolution times by escalating to the right teams and automating routing processes.Increase Visibility
Provide real-time updates to agents and stakeholders as well as eliminate silos between teams.Empower Your Team
Empower front-line agents with Full-Case Ownership, owning customer issues from open to close.Improve Collaboration
Communicate better across support, engineering, and IT with real-time status updates about ongoing incidents.
Marketplace
PagerDuty is available in the Salesforce AppExchange, enabling Salesforce customers to purchase subscriptions of PagerDuty more easily and quickly.
Get Started with Salesforce AppExchange
Resources
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PagerDuty for Customer Service + Salesforce Service Cloud
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Salesforce Integration Guide
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Customer Service Use Case
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New Customer Service Ops Guide: Introducing Full-Case Ownership
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PagerDuty for Customer Service Ops Demo Video Library
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How PagerDuty Leverages Customer Service Ops to Delight Customers Blog
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