Professional

Essential capabilities to break down the walls between customer service and engineering.

$ 21 per user
/month

Contact Us

Includes:

  • Work within Zendesk, Salesforce Service Cloud, ServiceNow CSM
  • Bi-Directional communication with engineering
  • Unlimited international phone/ SMS notifications
  • SSO

Available Add-Ons:

  • AIOps
  • Stakeholder License
  • Status Pages
  • Live Call Routing
  • PagerDuty Advance

Enterprise

Our enterprise-grade solution, customized for your needs.

Call Us

Contact Us

Business Plan, plus:

  • Post Incident reviews
  • Incident Workflows: Conditionals, Loops, and Delays
  • Incident Workflows: Advanced Actions
  • Trigger Incident Workflows on Custom Fields
  • Incident Roles
  • Incident Tasks
  • Premium Slack Actions
  • Bi-directional Custom Field Sync with ServiceNow

Included Add-Ons:

  • Premium Status Pages
  • Stakeholder License
  • Live Call Routing

Available Add-Ons:

  • AIOps
  • PagerDuty Advance
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Professional
Business
Enterprise
Customer Service Applications
Customer Service Applications (Zendesk, Salesforce Service Cloud, ServiceNow CSM)
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Customized Customer Service Ruleset
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Customer Service Incident Workflows
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Private Incident Status Dashboard
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Advanced Agent Routing
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On-Call Management
Max users per account
unlimited
unlimited
unlimited
Email and push notifications
unlimited
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SMS/Phone notifications
unlimited
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5
50
50
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Incident Management
Incident Timeline
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ChatOps (Slack, Teams)
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Incident Types
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Premium Slack Actions
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AIOps
Event Ingestion Rate
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Analytics and Insights
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Ecosystem and Platform Extensibility
700+
700+
700+
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Mobile Application
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Scalability, Security and Administration
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Historic Data Access
1 year
unlimited
unlimited
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Audit Trail Reporting
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Community and Email Support
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Email Support
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Add-Ons
add-on
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PagerDuty Advance
Not available for month-to-month customers
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Customize and enhance your Customer Service Operations plan with these additional features.

Add-On

PagerDuty Advance for Incident Management

Starting at $ 415

/month

PagerDuty Incident Management customers (excluding month-to-month) can add PagerDuty Advance to accelerate mission-critical work and mitigate operational risk with GenAI capabilities for the PagerDuty Operations Cloud.

Automate time-consuming work at every step of the incident lifecycle:

  • Surface actionable insights and suggested next steps, directly from Slack (support for Microsoft Teams coming soon)
  • Draft an audience-specific status update in seconds
  • Summarize the most important automation jobs results
Learn more

AIOps

Starting at $ 699

/month

Pay only for what you use with transparent, flexible consumption-based pricing.

Apply ML to reduce noise, provide real-time context, and eliminate manual tasks.

  • Reduce incident noise with the click of a button. Use built-in ML models, or create your own logic.
  • Accelerate triage time with all the incident context you need to resolve faster right at your fingertips.
  • Automate the redundant with event-driven end-to-end automation across any or all of your technical services.
Contact us
Add-On

Stakeholder License

$ 150
per 50 stakeholders
/month

Provide executives and business stakeholders with the real time visibility needed to keep a pulse on incidents and customer impact.

Give stakeholders real-time visibility on incidents and customer impact.

  • Access status dashboards and subscribe to customer impacting business services.
  • See full incident details including status updates and corresponding postmortems and analytics.
  • View in-depth information on teams, services, schedules, and escalation policies.
Add-On

PagerDuty Status Pages

$ 89
per 1000 subscribers
/month

Proactively communicate the real-time status of your digital operations to your customers while leveraging PagerDuty as your single source of truth.

Keep your stakeholders proactively informed about real-time status while leveraging a single source of truth

  • Create a public status page and customize it for consistent look and feel of your brand
  • Post real-time updates while leveraging "Human-in-the-Loop" automation
  • Subscribe your stakeholders using proactive notifications
Learn more
Add-On

Workflow Automation

Integrate business processes with technical automation for Dev and IT Operations.

Automate manual work and expedite task completion by connecting business processes with technical automation.

  • Automate approvals, information gathering, and multi-channel comms throughout workflows
  • Add rich set of actions, integrations, and templates
  • Rapid time to value with no-code workflow builder
  • Invoke automation through webhooks, custom webforms, emails, or on a schedule

Professional services and support

Enlist the help of our experts and get the most out of your investment.

Questions? We have answers.

  • How many users do I need? Icon Close

  • How does the 14-day trial work? Icon Close

  • What are my payment options? Icon Close

  • How many systems can I monitor? Icon Close

  • How many notifications are included in my account? Icon Close

  • Can I only purchase AIOps? Icon Close

  • Are there any lower cost options for users who are not responders? Icon Close

  • How is PagerDuty AIOps priced? Icon Close

  • What's not included in Digital Operations Management? Icon Close

We're here to help.

Our knowledgeable reps can answer any questions you have about our plans, pricing, add-ons, implementation, or anything else.