Operations Cloud
plans and pricing

Digital operations management for the modern enterprise

AIOps

Automation

Incident Management

Customer Service Ops

Balance automation, security, and governance with time to value.

Runbook Automation

Faster time to value with a fully managed runbook automation platform hosted by PagerDuty.

$ 125 125 per user
/month + platform fee

Get Started

Includes:

Hosted and managed by PagerDuty
Replace manual IT processes with automated runbooks
Invoke technical automation through web, CLI, APIs or integrated applications
Out-of the-box plugins to common systems and infrastructure
Integrated with SSO and cloud secrets management systems
Securely connects and runs jobs in physical and cloud environments

Runbook Automation Self-Hosted

Maximize flexibility with a self-hosted runbook automation platform.

Call Us

Includes:

Self-hosted on-premise or in your private cloud
Replace manual IT processes with automated runbooks
Invoke technical automation through web, CLI, API’s or integrated applications
Out-of the-box plugins to common systems and infrastructure
Integrated with SSO and cloud secrets management systems
Securely connects and runs jobs in physical and cloud environments

Workflow Automation

Automate manual processes and expedite task completion by integrating business processes with technical automation.

Call Us

Includes:

Automate manual business processes using workflows integrated with Runbook Automation
Streamline approvals, information gathering, and multi-channel communication and collaboration
Rapid time to value with no-code workflow builder
Out-of the-box workflow templates, actions, and integrations
Integrated with SSO
Invoke automation through webhooks, custom webforms, emails, or on a schedule
Securely connects to Runbook Automation in physical and cloud environments

Feature comparison

Expand all

Runbook Automation

Get Started

Runbook Automation Self-Hosted

Workflow Automation

Fully-Managed SaaS

Self-Managed Hosting

Core Features

Workflow Execution

Community Plugins

Standardization of IT Workflow execution (Provisioning, Security, Software Updates / Deployment, Change Configs, Opening Ports, and more)

Key and Password Encryption

Basic Ops Scheduling for Tasks

Job Activity Log

Key Storage

Support

Enterprise Support (Priority-Based Support, Account Management, SLA Response, and more)

Resiliency

High Availability Clusters, ensures Runbook Automation is continuously operational

PagerDuty managed high availability and reliability with SLA (99.9%)

Failed Job Resume

Node Health Checks

Auto Takeover

Retry Failed Nodes

Security

Single Sign-On Authentication

PagerDuty handles security patching, protection, monitoring, and compliance.

Customer builds resiliency

Deeper Solutions Integrations

Certified Enterprise Plugins

Advanced Webhooks

Scalability

Load Balanced Workloads

Job Queuing, job executions can be queued when parallel executions are not allowed

Usability

Workflow Visualization

Ruleset Workflow Strategy Plugin

GUI based ACL via Access Control Rules Builder and Evaluator

Configuration Management

Scheduling

Job Independent Scheduling

Blackout Calendaring

Schedule Forecast Visualization

Professional services and support

Enlist the help of our experts and get the most out of your investment.

Explore Services

Transforming critical work at more than 25,000 companies.

"By automating tasks, we have saved the equivalent of three or four dedicated people’s worth of time. And by removing the risk of human error, we have solidified the reliability of our critical processes."

DJ DeBrakeleer
Site Reliability Engineer

"We trigger runbooks directly from PagerDuty. That’s a huge step for automation made easy."

Pierryves Fournier
SRE Team Lead

Questions? We have answers.

How many users do I need?

Every person added to your PagerDuty account is a paid user, including those who are receiving notifications or are included in a schedule.
How does the 14-day trial work?

Our trial is a full-featured free trial for 14 days that you can start using instantly. No credit card required so you won’t be charged until you are ready to buy. When you are ready, select any of the available plans to continue using PagerDuty.
What are my payment options?

We accept Visa, MasterCard, American Express, Discover, and JCB through your online account. Want to pay via invoice? Sure! We’ll gladly set up an annual invoice. Just call or contact us.
How many systems can I monitor?

You can monitor as many or as few systems as you want with PagerDuty. Whether you want to monitor one computer with Nagios or use Datadog, Icinga and Zenoss to monitor hundreds of applications across thousands of hosts, we won't charge you extra. We have 700+ pre-built integrations so you can connect PagerDuty to your monitoring tools of choice.
How many notifications are included in my account?

Notifications can be sent by email, push, SMS, and phone. All customers get unlimited email and push notifications. Professional, Business, and Digital Operations plans also get unlimited global SMS and phone notifications. Free customers receive 100 SMS and phone notifications.
Can I only purchase AIOps?

You will have to purchase at least one user on a Professional or Business Incident Response plan to be able to purchase AIOps.
Are there any lower cost options for users who are not responders?

You can purchase lower cost user licenses for business stakeholders who get read-only access to your PagerDuty products. If you purchase the Business plan or Digital Operations plan, stakeholder users can subscribe to incidents for real-time updates during critical outages to improve organization-wide response.
How is PagerDuty AIOps priced?

PagerDuty is committed to providing customers with the best value and ROI. With that in mind, PagerDuty AIOps is licensed per accepted event. Accepted events are any valid events that are sent to and processed by PagerDuty via email integration or API with a successful 2xx response. The number of events should correlate with the number of 2xx responses a customer receives back from the events API. For more details, go here.
What's not included in Digital Operations Management?

Global Event Orchastration is not included. See PagerDuty AIOps.

We're here to help.

Our knowledgeable reps can answer any questions you have about our plans,
pricing, add-ons, implementation, or anything else.

Vorfallmanagement

AIOps

Automatisierung

Kundenservice-Operationen

Statusseiten

Stakeholder-Kommunikation

Integrationen

PagerDuty Advance

Entwicklerplattform

Professionelle Dienstleistungen

Sicherheit

Unternehmensklasse

Integrationen

Operations Cloud
plans and pricing

Balance automation, security, and governance with time to value.

Runbook Automation

Includes:

Runbook Automation Self-Hosted

Includes:

Workflow Automation

Includes:

Feature comparison

Professional services and support

Transforming critical work at more than 25,000 companies.

Questions? We have answers.

How many users do I need?

How does the 14-day trial work?

What are my payment options?

How many systems can I monitor?

How many notifications are included in my account?

Can I only purchase AIOps?

Are there any lower cost options for users who are not responders?

How is PagerDuty AIOps priced?

What's not included in Digital Operations Management?

We're here to help.

Operations Cloud plans and pricing

Balance automation, security, and governance with time to value.

Runbook Automation

Includes:

Runbook Automation Self-Hosted

Includes:

Workflow Automation

Includes:

Feature comparison

Professional services and support

Transforming critical work at more than 25,000 companies.

Questions? We have answers.

How many users do I need? Icon Close

How does the 14-day trial work? Icon Close

What are my payment options? Icon Close

How many systems can I monitor? Icon Close

How many notifications are included in my account? Icon Close

Can I only purchase AIOps? Icon Close

Are there any lower cost options for users who are not responders? Icon Close

How is PagerDuty AIOps priced? Icon Close

What's not included in Digital Operations Management? Icon Close

We're here to help.

Feature comparison

Feature list

Operations Cloud
plans and pricing

How many users do I need?

How does the 14-day trial work?

What are my payment options?

How many systems can I monitor?

How many notifications are included in my account?

Can I only purchase AIOps?

Are there any lower cost options for users who are not responders?

How is PagerDuty AIOps priced?

What's not included in Digital Operations Management?