Since our first on-call best practices post back in March 2011, on-call scheduling methods have remained mostly unchanged. Many teams start off with sending email...
Earlier this month at Nagios World Conference North America, Arup Chakrabarti, Operations Engineering Team Lead @ PagerDuty gave a talk on “What You Should Monitor and...
Whether you’re a PagerDuty customer or discovering us for the first time, we’ve put together this post to highlight some of hacked workarounds that inspired...
TL;DR; We brought our deploy time down from 10 minutes to 50 seconds. When I joined PagerDuty over a year ago, our application consisted of...
Hiring software engineers is hard. We all know this. If you get past the problem of sourcing and landing good candidates (which is hard in...
Customers always expect great support from every business, and they ought to if they pay a premium for it. Providing awesome support is a lot...
Monitoring your infrastructure. It can be challenging, but that’s why you have all of the tools in place to make sure you don’t miss a...
I get a lot of requests to handle & escalate phone calls as well as alerts from monitoring systems. Here’s a code sample that lets...
This is Part 1 in a multi-part series dealing with tips for being on-call.