Digital Operations
How Can CIOs Seize the Moments That Matter in a Complex World?
Everybody puts value on work. But not all work is the same or valued in the same way. What if we told you there’s a...
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Blog
Customers, Incident Management Best Practices
LaaS (Language as a Service) With Duolingo
欢迎! [Huānyíng] In Mandarin, this means “welcome,” the first Chinese phrase I ever learned as a Mandarin Language Minor in college. It took me two...
Announcements
SOC 2 Type 2: A Company-Wide Commitment to Security
From open-sourcing our employee security training to sharing security best practices, PagerDuty is committed to contributing to the security community as a whole and considers...
Customers
Reducing Recidivism and Encouraging Education in America’s Prison Systems
The problem of mass incarceration in the United States has increased with each passing decade since the 1980s. In America, over 2.3 million people are...
Best Practices & Insights
Lessons in Building Well-Formed Scrum and Kanban Teams
In the early days of Amazon, Jeff Bezos set a rule: teams shouldn’t be larger than what two pizzas can feed, no matter how large...
Best Practices & Insights, Events
See Your PagerDuty Account Clearly in 2020
What better way to start off the new year than reflecting on the past 12 months and conducting a retrospective of your systems, processes, and...
Community
Page It To The Limit Podcast
Your podcast feed is about to get a lot more eventful! Introducing “Page It To The Limit,” a new podcast by the Community team here...
Best Practices & Insights
A Day at Sea as a CSM on the S.S. PagerDuty
Tuesday isn’t exactly the most exciting day of the week—unless you’re a taco devotee—but we Customer Success Managers (CSM) at PagerDuty always have something exciting...
Announcements
Empowering Those on the Front Lines of Community Impact for #GivingTuesday
PagerDuty is in the business of enabling people to take action. As a company, we have been able to assist thousands of customers in a...
3 min read
Digital Operations
Learn Your Organization’s Potential ROI With PagerDuty by Using IDC’s Snapshot Tool
Recently, I wrote about an IDC business value study PagerDuty commissioned and shared some of the results from the research. In summary, after in-depth interviews...
Digital Operations
IDC Finds Substantial ROI for Enterprises Using PagerDuty for Digital Operations Management
In order to keep digital services running around the clock, teams need to be able to solve problems faster—or, ideally, in real time. Additionally, the...
Integrations
Cherwell & PagerDuty: Getting Real (Time) About Digital Transformation
Digital transformation may be the largest shift the IT industry will experience in a lifetime. It’s a term used throughout the tech industry and in...
Events
The Countdown to AWS re:Invent 2019 Is On
2019 has been a banner year for PagerDuty, and we’re excited to kick off the holiday season with AWS re:Invent—one of our largest partner trade...
4 min read
Product
Birth of the Angry Bear Ringtone
Do Poke the Bear Did you know ringtones in the PagerDuty mobile app are one of the most-requested features customers contact us about? And have...
Best Practices & Insights
Postmortems vs. Retrospectives: When (and How) to Use Each Effectively
When we announced the launch of our Retrospectives Guide, we wrote about the value of scaling the continuous improvement mindset to beyond Product Development at...
5 min read
Monitoring
Smart SLO Alerting With Wavefront
SLOs Just Became Important Back in the good old days of monolithic applications, most developers and application owners relied on tribal knowledge for what performance...
Trends
The State of Unplanned Work: Key Findings
It’s a new world order: Skynet has taken over. Just kidding. But it sometimes feels that way, doesn’t it? In the words of Marc Andreessen,...
Best Practices & Insights
How We Scale Continuous Improvement and Agile Beyond Engineering at PagerDuty
This piece is co-authored by Roma Shah, Manager, Agile Leadership Team, PagerDuty. If you’ve worked on a team that has adopted Agile techniques, you’ve probably...