Blog

PD.org, Social Impact, Uncategorized

Five Organizations Tackling Health Inequity: Meet PagerDuty.org’s Second Impact Accelerator Cohort

Reimagining emergency care rooted in equity, tackling public health challenges using sensor technologies and data analytics, and healing communities by breaking the cycle of violence...

Olivia Khalili

4 min read

Analyst Reports, Incident Management & Response, Incident Management Solutions

PagerDuty Named a Leader in GigaOm’s Inaugural 2023 Incident Response Platforms Radar Evaluation

In a world where organizations of all industries increasingly rely on digital innovation and experiences to create differentiation in the market, it has never been...

Zack Linky

3 min read

gigaom, incident response

AIOps, Product

Build Operational Resilience with Generative AI and Automation

For modern enterprises aiming to innovate faster, gain efficiency, and mitigate the risk of failure, operational resilience has become a key competitive differentiator. But growing...

Débora Cambé

5 min read

Company, The PagerDuty Operations Cloud

PagerDuty and Jeli Together Will Transform Incident Management

Today is an important day for us at PagerDuty, and for the larger ecosystem of incident management. We’ve acquired Jeli, a standout player in the incident...

Dan McCall

4 min read

incident response

Customer Service, Retail

New Study Finds 93% of People Prefer Speaking with a Human Rather than a Chatbot

PagerDuty’s 2023 Holiday Shopping Report: Online shopping will be about the same as last year — top frustrations include poor digital experiences, security, shipping, and tracking...

Amberly Janke

3 min read

announcements, automation, Customer Service

Automation, Community, Integrations

From Chaos to Actionable Insights with PagerDuty Integrations and Automation

It’s 2023. In today’s world, every company and individual, regardless of their industry, relies on software to increase productivity. Our users expect our technology to...

Tiago Barbosa

7 min read

automation, incident response, integration

Company, Culture

Honoring Our Veteran Community – PagerDuty Recognizes Patriot Week Across the Globe

Last week, we celebrated Patriot Week at PagerDuty, honoring and recognizing veterans around the world. Whether our Dutonians themselves or one of their family members...

Joe Militello

4 min read

culture

Automation, Best Practices & Insights

7 Habits of Successful Generative AI Adopters

Generative AI is forecasted to have a massive impact on the economy. These headlines are driving software teams to rapidly consider how they can incorporate...

Dormain Drewitz

9 min read

automation, Best Practices

Announcements, News & Announcements, Operations Cloud

PagerDuty and Jeli connect the incident management lifecycle

This post was originally published on the Jeli blog. Jeli was acquired by PagerDuty in 2023 and we’re reposting it here to bring their thought...

Nora Jones

5 min read

News & Announcements, Product

Set Responders Up for Success with New User Onboarding

Effective incident response plays a critical role in maintaining smooth operations at organizations of all sizes. When built up correctly, operational resilience–that ability to bounce...

Cristina Dias

5 min read

Digital Operations, Operations Cloud, Uncategorized

PagerDuty Operations Cloud Fall Launch 2023

Across the business landscape, 2023 has been called the “year of efficiency.” Organizations have had to deliver more growth and innovation, but with tighter budgets...

Inga Weizman

8 min read

Customer Spotlight, Digital Transformation

How Three of the World’s Leading Travel Companies Are Building More Resilient Customer Experiences

The holiday season—or at least the holiday travel booking season—is firmly upon us. For many people, this time of year conjures up associations with family,...

Lisa Duckrow

6 min read

Best Practices & Insights, Community, Technology

Build Sophisticated Apps for Your PagerDuty Environment Using OAuth 2.0 and API Scopes

Many PagerDuty customers create their own apps to help them manage their PagerDuty environments. Teams might have any number of workflows that might benefit from...

Mandi Walls

9 min read

Culture, Uncategorized

Hispanic Heritage Month 2023

Hispanic Heritage Month is a time to celebrate the culture and contributions of the Hispanic and Latine community. Here at PagerDuty, we have an Employee...

Bri Solorzano

3 min read

Automation, Cloud Migration

AWS Orchestration with Systems Manager & Runbook Automation

“We have the automation, but it will need to be invoked separately for each account.  Doable, but time consuming and error-prone. Oh, and only someone...

Jake Cohen

4 min read

Company

Speed, Scale, and Special Sauce: The Evolution of the PagerDuty Brand

At PagerDuty, our purpose is to empower teams with the time and efficiency to build the future. That means that our own teams are constantly...

Jesse Purewal

4 min read

Customer Service, Customer Support

Enhance Your Customer Service with PagerDuty for ServiceNow CSM

In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs)...

Hadijah Creary

3 min read

Company, Culture

Twelve Key Learnings from PagerDuty People Team’s Generative AI HackWeek

Sometimes innovation requires ideas unconstrained by traditional structures and removed from day-to-day responsibilities. It was in this spirit that PagerDuty’s People HackWeek–a friendly competition to...

Joe Militello

6 min read