NAMI Uses PagerDuty To Safeguard and Expand Critical Mental Health Resources

The National Alliance on Mental Illness (NAMI) is the largest grassroots mental health advocacy organization in the United States. and the NAMI HelpLine is a cornerstone of their work, providing free, nationwide peer-support service, information, resource referrals, and support to people living with a mental health condition, their family members and caregivers, mental health providers and the public. NAMI’s programs reach people across the U.S. through their network of more than 600 local affiliates and 49 state organizations.

NAMI relies on technology to ensure its website and HelpLine are always available to those seeking mental health resources and support. With the PagerDuty Operations Cloud, funding, and technical pro bono support provided by PagerDuty, NAMI is strengthening its technology infrastructure to improve program effectiveness and expanding its team of trained HelpLine professionals to keep up with the increased demand. Thanks to this partnership, NAMI is investing in key system upgrades, expanding the reach of its programs, and continuously improving its offerings to better serve communities across the nation.

“With the PagerDuty Operations Cloud, we’re able to inform hundreds of remotely operating volunteers of service disruptions or other technology challenges they may experience. We aim to improve our uptime, security, and speed to better serve our audience and make sure that everyone affected by mental illness that reaches out gets the support and help they need, when and where they need it.”

– Jessica Edwards, MPS, Chief Development Officer, NAMI

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