Size: 201-500
Industry: FinTech
Location: Jakarta, Indonesia
Oy! Indonesia is a pioneering fintech company in the heart of Jakarta, Indonesia. Founded in 2017, Oy! has rapidly emerged as a leading provider of innovative payment infrastructure solutions for businesses across the region and caters to a range of industries, from e-commerce and marketplaces to financial institutions and SMEs. Oy! has shown impressive growth, processing over 30 million transactions monthly and serving more than 500 enterprise clients. As a licensed Payment Service Provider regulated by Bank Indonesia, Oy! has positioned itself as a trusted partner in the nation’s rapidly evolving digital payment landscape.
Oy! Indonesia recognised the importance of identifying and mitigating operational risks to maintain service quality and customer trust. Historically, they faced hurdles in detecting system issues due to a lack of centralised communication. Notifications were sent to Slack, but the fragmented approach often led to delays in recognising and addressing issues. By integrating PagerDuty with existing monitoring tools, they can identify issues faster and get clear metrics on system performance, ensuring customers receive uninterrupted service. In parallel, automated incident workflows and guided remediation capabilities in Slack enabled teams to streamline communication and collaboration, effectively accelerating resolution.
Operational efficiency and cost savings are evident in Oy! Indonesia’s ROI since adopting PagerDuty. By providing relevant information and reducing the time on-call engineers spend diagnosing problems, PagerDuty has streamlined incident resolution efforts. The duration and impact of incidents were greatly minimised, significantly lowering associated costs. Notably, Oy! Indonesia has seen an 87% improvement in MTTR since 2023 showcasing the tangible benefits of the partnership. As they move forward, they are continuously reducing MTTR by categorizing the incident severity and type more clearly.
“PagerDuty has significantly improved our operational resilience. We’ve reduced our Mean Time to Recovery by 87%, thereby significantly decreasing our operational risks and reducing the potential financial impact of outages”
– Rido Widi, Head of Engineering, Oy! Indonesia
Looking ahead, Oy! Indonesia plans to further leverage PagerDuty’s capabilities to boost operational efficiency. Initiatives such as utilising incident action buttons to trigger internal webhooks and exploring PagerDuty AIOps for real-time incident management are on the horizon. By continuing to innovate and integrate PagerDuty into its operational framework, Oy! Indonesia plans to maintain its competitive edge, enhance customer satisfaction, and ensure that disruptions remain a rarity, not a routine.
To learn how PagerDuty can help reduce cost and transform operations in a digital-first world, contact your account manager or start a 14-day free trial today.