All the right plans for your digital operations journey

Unlimited worldwide push and email notifications. Our infrastructure sends millions of notifications every week via email and mobile push.

Our infrastructure sends millions of notifications each week via SMS and phone. *Free plan accounts receive 100 free global SMS or phone notifications per month.

Teams can manage their own on-call schedules and use custom rotation types to ensure the right person is always on call.

Escalation policies connect services to individual users and/or schedules to ensure the right people are notified at the right time.

Notify multiple users or schedules at any level of the escalation path to engage multiple team members or teams in incident resolution.

Alerts in PagerDuty can be dynamically generated with a severity field. These severity values can be directly provided from the triggering monitoring tool or set using event rules.

Custom incident actions provide a user assigned to an incident with a quick way to execute custom logic housed outside of the PagerDuty system.

Allow your responders to learn about the services they go on call for and learn more about the other services in their organization

Easily map business services and dependencies to multiple technical services and close the gap from technical ownership to customer impact and scope.

See your service ecosystem holistically and how business capabilities are affected during incidents.

Use tags to enable faster searches for objects, such as teams, escalation policies, and users.

Get insights into an individual incident with a real-time record of how an incident is being resolved.

Customize how your team is notified based on the urgency of an incident and classify incidents based on a level of prioritization. Also, use bulk incident handling to update multiple incidents at the same time, including fields such as acknowledge, re-assign, resolve, and more.

PagerDuty integrates with various messaging tools like Slack and Microsoft Teams.

Integrate various ticketing systems like JIRA and Service Desk. For Zendesk, Salesforce Service Cloud, and Freshdesk users must be on Digital Operations or our Customer Service Professional and Customer Service Business plans.

No need to change your IT service management tool! PagerDuty integrates with ServiceNow, Remedy, Cherwell, and more.

Quickly add responders to an active incident from either the PagerDuty web app or in the mobile app.

Curate a timeline of activity in PagerDuty and Slack, allowing further analysis to determine root cause, follow-up actions, and future prevention.

Round Robin allows teams to equitably distribute on-call shift responsibilities amongst team members.

Utilize a no-code/low-code builder to create unique incident workflows that automatically trigger based on predefined, conditional logic. Mobilize additional responders, create a per-incident Slack channel, engage stakeholders, publish a status update, add conference bridge, and more. Includes full API capabilities.

Leverage your preferred Chat tool to initiate response plays, add responders and much more.

Spin up audio and video conference bridges directly from the incident details page. Work with the ChatOps tools you already know and love like Zoom and Microsoft Rooms using pre-built integrations.

Enable rapid response team assembly by giving responders a push-button means of joining a conference bridge from your preferred web conferencing provider.

Deliver real-time, branded updates to specific executive stakeholders or all business service subscribers from any incident, without requiring executives to self-manage subscriptions.

Display the health of selected business services so that employees can understand current health, review what has happened historically, and view any upcoming services changes like maintenance, upgrades, etc.

Business users can proactively select which business services they care about, enabling real-time status updates whenever a relevant incident occurs.

Create multiple operations dashboards that can include custom data or other contextual information.

Normalize and consolidate all relevant alerts and context in a single view for easy identification, prioritization, and collaboration on critical issues. Suppress certain types of alerts to ensure that actionable, high-priority alerts receive the greatest attention.

Modify the content or structure of incoming events to streamline processing or improve grouping.

Includes event routing, service orchestrations, and basic event enrichment (priority, severity, notes, and event actions). For rule nesting, schedule conditions, threshold conditions, and webhooks, see Advanced Event Orchestration (part of Event Intelligence and Digital Operations plans).

PagerDuty fully integrates change events from the software delivery process (CI/CD pipelines) and code repositories, enabling visibility across changes to better understand their impact.

PagerDuty’s Custom Change Event Transformer allows you to ingest change events from across you digital ecosystem, enabling visibility across changes to better understand their impact.

Employ a machine-learning based model that is uniquely trained on the history of alerts on each service to group alerts together to keep you focused on the problem at hand. Alternatively, automatically add incoming alerts into open incidents on a service based from a specified time period.

Shorten resolution times by viewing past incidents, understand when these types of incidents happen, and dive into any of these incidents to discover what remediation steps were taken in the past.

Use machine learning to view related incidents across other services and teams to better understand breadth and scope of incident impact.

Outlier Incidents will alert teams to incidents that are anomalies, rare occurrences, or frequent offenders to guide the next steps of an incident response.

Surface the changes that most likely caused the incident based on related service or intelligent change correlation. Immediately eliminate irrelevant changes and pinpoint the potential contributing factor.

Auto-generated list of likely origin points using historical data of correlated incident patterns.

Option to elect for PagerDuty machine learning to detect and silence these self-healing alerts to avoid disturbing responders.

A powerful decision engine allowing teams to create custom logic to enrich, modify, and control routing based on event conditions at scale. Includes rule nesting, schedule conditions, threshold conditions, pause incident notifications, and automated remediation controls (Automation Actions and webhooks).

View specific details about all of the notifications that are sent to your users in both graphical and tabular form. Get a detailed view of an incident's service, its duration, and who resolved it as well as whether it was escalated.

Use an API to export data about your incidents like incident number, service, open and resolution dates, duration, and number of escalations.

Get detailed information about the notifications sent to individual responders in PagerDuty, and an overview of your account by escalation policies and services. Compare metrics across teams, see if you’re falling within targets, and understand the impact of incident count on response efficiency.

Reduce resolution times and improve your organization’s ability to respond to incidents. Improve your on-call posture and track your progress towards organizational readiness.

Use interactive data visualizations to get quick, self-service access to trends in key metrics, and gauge the impact of real-time work on teams and business objectives, promoting continuous improvement.

Surface the metrics and incidents that caused interruption to your on-call responder’s work day and personal time. Highlight how technical services impact an organization's ability to keep their systems running.

Benchmark your team against peers to improve efficiency and focus on areas needing improvement.

Get pre-built inbound and outbound integrations with monitoring, security, collaboration, deployment, and other tools in your ecosystem. Use workflow extensions as a centralized location within the product to configure all the tools with which you want to extend your PagerDuty workflow.

Extend PagerDuty's capabilities in business context through PagerDuty's full-featured API.

Work where you are inside customer ticketing, leveraging a native PagerDuty command console to escalate urgent problems to the right development teams, seamlessly orchestrate the right bi-directional communications between customer service and development, and start empowering your team with Full-Case Ownership.Work where you are inside customer ticketing, leveraging a native PagerDuty command console to escalate urgent problems to the right development teams, seamlessly orchestrate the right bi-directional communications between customer service and development, and start empowering your team with Full-Case Ownership. Also available in Customer Service Professional and Customer Service Business plans.

Create and run customer service playbooks directly from your customer service ticketing tool. Run multi-step customer service workflows that mobilize the right additional responders, engage and keep key stakeholders up-to-date, and add conference bridge information all with a single click. Includes full-API capabilities.Create and run customer service playbooks directly from your customer service ticketing tool. Run multi-step customer service workflows that mobilize the right additional responders, engage and keep key stakeholders up-to-date, and add conference bridge information all with a single click. Includes full-API capabilities. Also available in Customer Service Business plan.

View private incident status dashboards (internal only) directly from your customer service ticketing tool to get real-time visibility into how technical outages are impacting your customers and your business. Get more proactive and start delivering the right status updates to the right customers.View private incident status dashboards (internal only) directly from your customer service ticketing tool to get real-time visibility into how technical outages are impacting your customers and your business. Get more proactive and start delivering the right status updates to the right customers. Also available in Customer Service Business plan.

Streamline better workload distribution across Agents to prevent burnout and meet the demands of your customers. Route urgent work to Agents following a round robin schedule.

Easily access the full PagerDuty platform from any mobile device. Trigger, acknowledge, and resolve incidents. View schedules, create overrides, see related incidents, and much more.

Require users to lock/unlock the mobile apps with a PIN code.

Manage which users can create and edit services, schedules, teams, and more, by assigning account-wide user roles such as Account Owner, Admin, and Limited User.

Get data access use for your real-time operations and gain insight across your responders, teams, and services.

Control log-in access with Google Authentication—or with any SAML provider like ADFS, Okta, or OneLogin.

Get self-service audit functionality that empowers team leaders to troubleshoot configuration changes. Leaders can access audit records for the previous year, on-demand and at any frequency, to comply with organization policy.

Enable teams to self-manage their services, schedules, and more while limiting impact from any accidental changes from other teams. Also supports controlled visibility for private teams and services, as needed by security and other information-sensitive teams.

Apply machine learning to automatically correlate the identification of incidents from billions of events, reduce noise, and speed up incident resolution.

Keep stakeholders throughout the business informed with real-time updates, empowering the entire company to collaborate without interrupting the technical responders. Sold in packaged tiers of 50, 250, 500, 1000, 5000 users. See FAQ for pricing.

Reach on-call teams immediately by calling a phone number that routes calls according to on-call schedules and escalation policies *Digital Operations plan includes one free line of LCR for customers under 10 users. All other Digital Operations plan customers will have 3 lines included.

Curate and connect automated steps for responders to diagnose and remediate incidents.

Proactively communicate the real-time status of your systems to your customers.

Find answers to common questions in our Knowledge Base and Community.

Contact support@pagerduty.com directly for any issues regarding your account.

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Learn best-practices for notifications, integrations, reporting, and more.