Customer Impact Analysis
Instantly access the scope of customer impact and identify relevant support tickets during an incident.
Stop Wasting Time
Get immediate access to customer impact details without having to track down information from different teams or systems.
Prioritize Smarter
Easily see which issues matter most by pulling in relevant support tickets in real-time, helping you focus on what’s critical.
Keep Customers Happy
Resolve incidents faster with comprehensive insights, leading to happier customers and less frustration on all sides.
How can PagerDuty Advance assist you today?
Problem
When incidents strike, responders often lack quick access to how it’s affecting customers. Without the right data or support tickets at hand, teams waste time tracking down information and struggle to prioritize the most critical issues. This slows down response times and leaves customers waiting longer than necessary.
Solution
PagerDuty provides incident responders with instant access to customer impact details and related support tickets, all in one place. With this insight, your team can quickly access the situation, prioritize effectively, and resolve incidents faster–ensuring customers stay satisfied with minimized frustration.
Technical Job Steps
Prompt:
What is the customer impact?
APIs required:
Products required:
Customer Service Operations
