Knowledge Base Search
Access essential PagerDuty information directly from the chat to streamline your support experience.
Instant Answers
Get straight to the point with instant access to general PagerDuty information, eliminating the need for searching and waiting.
Boost Efficiency
Resolve everyday issues faster, freeing up your team to focus on high-priority tasks and minimizing downtime.
Lighten the Load
By handling routine queries directly in chat, you reduce the burden on your support team, letting them focus on more complex issues.
How can PagerDuty Advance assist you today?
Problem
Finding the right information in PagerDuty’s knowledge base can sometimes take longer than expected. Users often have to sift through numerous articles for straightforward questions and may resort to submitting support tickets. This slows down resolution and adds unnecessary pressure to your support team.
Solution
Get instant access to general PagerDuty information in chat, allowing you to quickly find answers without having to search through articles and support tickets. This simplifies workflows for teams needing support beyond unplanned work, boosts efficiency, and reduces the risk of disruptions.
Technical Job Steps
Prompt:
- What data is used to generate a status report?
- Why are my Android notifications not showing up?
- How can I set up an integration with Jira?
- How do I create my own Workflow Automation?
APIs required:
See Knowledge Base questions examples under the “Planned Work” category
Products required:
Incident Management or Customer Service Ops
