Legacy Support Policies for Jeli Customers

These support policies apply for existing Basic and Starter customers that purchased Jeli standalone before March 12, 2024. For Enterprise customers that purchased Jeli before March 12, 2024, support policies are specified in the customer Agreement. For other customers, see the PagerDuty Support Policy

Basic Customer Success Manager Enterprise
Response SLA: Email & Live Chat 1 day 1 day 3 hours
Customer Success Manager - - Named
Dedicated Slack Support Channel - - ✓
Knowledge Base ✓ ✓ ✓
Recorded Onboarding Trainings YouTube Library ✓ ✓
Guided Onboarding Plan YouTube Library YouTube Library Private & Customized
Training & Implementation Workshops Public Workshop Public Workshop Private & Customized
Jeli Jammin Slack Community Access - 1 User All Users
Beta Access to New Features - - Early Access To Roadmap with Feedback & Early Release of New Features

If you have any questions, don't hesitate to email us at support@pagerduty.com.